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You can read more about Booking forms here. If you have any questions about getting your booking form set up, please contact support on live chat.


On Bookwhen, there are three types of booking form fields available:

Attendee fields

You can use these fields to collect information about the individual coming to your event. It would help if you used these fields wherever possible, as the system will save this information for your attendees (and their friends) on subsequent bookings. The system will only ask attendee fields per attendee on a booking.


Booking fields

Booking fields are for booking information - they're not event-specific. An example might be a field that asks whether the booking is for a gift, how the booker first found out about the event, or whether they'd like to sign up for a newsletter.


Ticket fields

You can use fields to ask for details specific to the tickets selected for each event. So they appear per ticket and attendee. An example might be a menu choice for an event - it's not a piece of information about an attendee but more about their preference specific to a particular ticket.


Field data types

Wherever possible, it's best to use a field form that helps you validate the information you're asking for. For example, using a date selector to capture the date of birth and phone number when asking for someone's number etc.: 

Special fields

A special field refers to a field that shows up prominently throughout the system and cannot be amended to collect different data than specified. Bookwhen currently has three types of special fields:

  • Attendee name

  • Attendee email

  • Child attendee (Is this attendee a child?)

To read about special fields, see here.

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