The class pass feature is only available to Standard Plan subscribers and above.

This article covers:


What is a Class Pass?

By selling class passes, you allow your bookers to purchase a block of classes at once, which they can then redeem against future ticket bookings. Bookers must select a ticket alongside the pass; the pass then attaches to their email address for later use.

Class passes are a great way to reward bookers who are willing to commit to future classes upfront, with the cost of a class pass usually being less than the equivalent amount of drop-in tickets (depending on how you wish to use the feature)

You have complete control over your pricing, how many tickets bookers can redeem using the pass and its validity period. You can also choose to limit class pass redemptions against tickets or events.


Setting up your class pass offers

1 - Navigate to the class pass settings by selecting Sales Tools then Class Passes. Select the green Add new class pass button to set up a new class pass offer.

2 - Now that you're in the setup for a class pass, you can fill in any fields you'd like to use. Your class pass will be unpublished (top right corner) until you decide to publish it and make it available for purchase.

Let's go through the fields and how you can use them:

  • Class pass name - This field is the name of this particular class pass. Think of it like a product you have for sale. Your bookers will see this name when browsing your class pass offers.

  • Further details - You can use this field if you'd like to add any additional information about the class pass. Note that the system will display the number of uses, validity timeframe and which tickets or events it can be used on by default.

  • Days valid from first use - Bookers must purchase a class pass alongside at least one ticket. The days valid from first use begins on the first event booked with that pass. For example, if a booker purchases a ticket on the 1st of March and the pass is valid for 31 days, they can only redeem the pass against tickets within 31 days after the 1st of March.

  • Single use per event? - A 'single-use' selection here means the booker can only use the pass once per booking. A 'valid for additional attendees' selection means bookers can use their pass for themselves and other attendees in the same booking (remaining uses permitting).

  • When will the pass be available for purchase? - The period indicated here is when this class pass offer appears on your public pages for your bookers to purchase (leave this blank for no restriction).

  • Class pass type - You can decide if the class pass has a fixed number of uses or is redeemable against as many tickets as the booker wishes within the days valid from first use.

  • Number of uses - If you've selected the Fixed number of uses option, you can specify how many times bookers can redeem the class pass against tickets.

  • Price - This is where you decide on the cost of the pass.

    Note: Once the booker purchases the pass, the system will not prompt them to pay for the redeemable tickets.

  • Total passes available -  This is the total number of times these class passes can be purchased (leave blank for no restriction). Once you've sold your passes to the set upper limit, the system will take the pass off sale, and it will be unavailable for purchase.

  • Class pass applies to - Use this field to restrict which entries, tickets, or tags bookers can redeem with this class pass by selecting the green Add usage restriction button:

Please note: You may have multiple entries or tickets with the same name, in which case you must choose all that are applicable. The next upcoming date and time are shown next to each entry to help identify the separate entries:

You can read about best practices for usage restrictions and tagging entries here.

3 -  Finally, when you are ready to make this offer public, make sure you set the slider to Published (green), then select Save changes.


Changing, unpublishing or deleting your class pass offer

  • If you change the timeframe for use, the number of uses or restrictions of an existing class pass, those changes will affect bookers who have already purchased this pass. 

  • If you wish to take it off sale, you can use the 'published' slider to unpublish a class pass. Bookers who have previously purchased this pass can still redeem their remaining uses.

  • If you choose to delete your class pass offer entirely, it will no longer be on sale and bookers who previously purchased the pass will no longer be able to use it.

  • Suppose you wish to make changes to the individual bookers' passes, like editing the number of uses, expiry date or revoking the pass completely. In that case, you can do that by going to the booker record (Customers tab); you can read how to do so here.


How bookers buy a class pass

There are two places on your public page where bookers can buy a class pass:

1 - Using the CLASS PASSES tab below your banner image:

Note: This tab will only show if a valid class pass is for sale that is redeemable against tickets on this particular public page.



2 - If there's a valid class pass for sale, it will also show below any redeemable ticket.


When your booker subsequently books a valid ticket using the email address they purchased the class pass with, the cost will be automatically deducted, along with a use from the pass.

Help for your customers

We provide helpful documentation to share with your bookers about how to purchase and how to manage/cancel class passes.

Buying a class pass on behalf of a customer

It is also possible to book a class pass as an administrator on behalf of a customer. Just make sure you specify the booker's email under 'Booker contact email' when
making the booking. 


Class pass cancellation behaviour

You can decide what happens to a class pass use if a booker cancels their booking in your booking options. Here you can choose for the pass use to be returned not. For more information please see our support article.


Managing purchased Class Passes

You can view a booker's class pass history on their profile page.

Suppose you wish to make changes to the individual bookers' passes, like editing the number of uses, expiry date or revoking the pass completely. In that case, you can go to the booker record (Customer tab). You can read more on how to do so here.


Class pass reporting

There are two ways you can generate class pass reports.

You can download a report on your class passes, including how many class passes a booker has purchased, when their pass expires, and how many uses they have remaining.

Head to Sales tools from the left-hand menu; select Class passes, then select Download purchased class passes report:

Alternatively, you can export your bookers as a CSV from the Customers tab. From here, you can download a report on how many class passes a booker has purchased, when their pass expires, and how many uses they have remaining.

Select the Options button, then 'Export customers (CSV)':

This export will then provide three columns:

  1. U = Passes bought

  2. V = Pass uses remaining and

  3. W = Pass expires at

More on class pass reporting here.


Restrictions

  • Bookers cannot redeem class passes against course tickets or group tickets.

  • You cannot have a class pass that is unlimited in both the number of uses and usage timeframe. You can set the timeframe to be as long as you wish, but it must have an end date.

  • A class pass cannot be redeemed against a free ticket or ticket with no cost.

  • Bookers must book a minimum of one ticket alongside a class pass purchase

  • The class pass does not look at the value of a ticket. If a class pass is valid it can be redeemed against a ticket of any value above 0. The class pass does not function as a credit.


You can see our video about how Class Passes work here 📹

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