Note: You cannot take payments with a free plan.

You may wish to learn more about how payments work on Bookwhen here before deciding on your preferred Payment settings.

This article covers:

How to find your payment settings

To locate your Payment settings, select the Sales tools drop-down from the left-hand menu, then Payments:

Here you can determine the conditions surrounding your booker’s payments, whether online means (Stripe, WorldPay or PayPal), Offline payment conditions, and refund policy.


To receive online payments through Bookwhen, you must ensure that you have integrated with a payment gateway, either Stripe, Worldpay or PayPal.

You can select the Setup button next to your chosen service to initiate the process to link your gateway with Bookwhen:

Please ensure that you have signed up for an account with your chosen service before doing this.

To read more on setting up online payments, see here.


You can decide by what means you receive an offline payment. It may be by cash, bank transfer or cheque. You can set this up by selecting Edit in the Offline payments section:

To read more on setting up offline payments, see here.


In the Currency section, you can select the currency in which your Bookwhen page will operate (please ensure that this is compatible with your chosen payment gateway).

You can read about our supported currencies here.

Tax percentage

You can also determine a Tax percentage which will add a percentage cost to your future bookings to account for the tax you need to pay. If your prices already account for the tax, you can leave this as zero.

Refund policy

Bookwhen recommends that you enter a Refund policy within payment settings, and it appears in the footer of your public page. Some payment gateways require a refund policy.

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