There are two ways you can generate pass reports. You can download a report on your passes, including how many a booker has purchased, when their pass expires, and how many uses they have remaining.

This article covers:

Please note: Passes are available on the Standard plan or above, and the pass reporting feature is currently available to Account owners. You can find further information about team members and their roles here.


Download the purchased passes report

Select Packages & Discounts from the left-hand menu; then Passes, then select Download purchased passes report:

Once selected, you will see the option to Exclude fully used passes. To exclude the fully used passes, select the tickbox before selecting Download:

This will ensure only currently active passes with remaining uses are included in the report.


Export customers (CSV)

Alternatively, you can export your bookers as a CSV from the Customers tab, then Customer list. From here, you can download a report on how many passes a booker has purchased, when their pass expires, and how many uses they have remaining.

Select the Options dropdown, then select Export customers (CSV):

This export will then provide three columns:

U = Passes bought

V = Pass uses remaining and

W = Pass expires at


✨ You can also search, view and export booking or attendance information as outlined here.

For any other reporting queries, please contact support on live chat or email support@bookwhen.com

Return to the top


Tags: classpass, class, classpasses

Did this answer your question?