You can now offer exclusive tickets to your customers using the Beta Membership and Customer Group features. (This is only available to 'Early adopters' on the Standard plan or above. To read more about how to switch this on, see here).

This article covers:


What is an exclusive ticket?

An exclusive ticket is part of your membership 'offer'. Once a customer signs up as a member, the system automatically assigns them to a specific customer group. Within that group, their offer is customised by you, as explained here. They also apply to any manual customer groups you set up and add customers to.


How to set up an exclusive ticket

Select the Tickets & Costs tab from within your entry. Here you can select the checkbox titled Exclusive ticket; you can then confirm which customer group you would like to attach to this exclusive ticket:

You can completely tailor your exclusive ticket to suit your offer - perhaps it is a discounted ticket for a manually set up customer group, or it is a 'free' ticket for members who have paid for a monthly/annual membership.


How members book exclusive tickets

Members must be signed in with the email address they used to sign up to the membership/the email address when added to the customer group to access the exclusive tickets. This is because the system will only allow those who are part of the specified customer group to book the tickets, and it needs to identify the member through their email address.

If you have added someone manually to the group and do not have a password, you can send them this link https://bookwhen.com/passwords/new to set one.

Tags: memberships, members, offers

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