Bookwhen requires your bookers to enter unique email addresses per attendee when checking out, meaning they cannot use the same email for more than one attendee. This system is currently in place to avoid double-bookings and for attendees to be able to access their bookings individually.

If you'd like for your booker to be able to book multiple attendees under the same email address, there are a couple of workarounds.

This article covers:


Marking an attendee as a child

You can set up your booking form so that when a booker checks out, they have an option to skip additional email addresses. Select the Booking form tab from within your entry and tick Yes under Will children be attending?:

You also can set this as a 'child only event', meaning the system automatically marks all attendees as children.

To read more about setting up booking forms for children's activities, please see here.


Adjusting the Attendee details booking form

You may wish to make the Attendee email optional or remove it altogether. To do this, head to your Booking form tab from within the entry, and select Set mandatory fields:

From here, you can tick/untick any fields you wish to make mandatory or optional:

When finished. select Update.

Removing a booking form field

To remove a field, head to your Booking form tab and select Select & reorder fields:

From here, you will see two columns; Selected and Unselected. You can unselect a field by selecting the minus button (-) next to the field under the Selected column, or you can add it back in using the plus button (+) next to the field under the Unselected column:

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