A booking can hold one of four statuses - complete, checkout, cancelled and owes.

This article covers:


A booking is only marked as complete once the booker has finished the following within the checkout period:

For free events:

  • Completed any mandatory fields in the booking form and selected Continue

For paid events:

  • Completed any mandatory fields in the booking form


  • Either paid online or agreed to pay later, then selected Complete Booking.

The booker will then be shown the 'Booking Complete' page and emailed the confirmation email.

💡 To note: The system will only send the confirmation email (containing the booking reference number) to the booker, attendees and admins once the booking is complete.


A booking enters the 'checkout' phase when the booker selects the Book now button on the public pages. The place(s) will be reserved for the duration of the 'checkout reservation period' (you can change this in your Booking options). A booking remains in the checkout status even if abandoned.

💡 To note: If a booking with an associated cost has had the booking form filled in, but the booker hasn't paid or agreed to manual payment, it will show a 'checkout' status on the 'latest bookings' list on your overview page. These bookings are not complete and don't take space, and no emails have been sent at this stage.

You can read more about checkout reservation periods here.


A booking can be cancelled by the booker, attendee, or admin according to the cancellation rules as defined on the booking options page. The system will send a cancellation email to the booker, attendees, and admin users. Once you or the booker cancels a booking, the places will be released to people on the waiting list and then the public (if you have this enabled).


When you (the admin) or the booker (if permitted) cancel a booking and money is owed, the status shows as 'owes.' A booking also shows as 'owes' for those that do not yet have payment recorded for their booking.

You can read more about refunds here.

Return to the top

Did this answer your question?