Bookings & Attendee Management

How to collect, access, and use information about your customers and their bookings

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18 articles in this collection
Written by Jo Potts, Luke, Simon Worlding and 1 other

Bookings

Booking statuses explained

Definition of complete booking, checkout booking and cancelled booking

Written by Luke
Updated over a week ago

Search, view and export your bookings

Your portal to access, view and export customer bookings

Written by Simon Worlding
Updated over a week ago

Adding attendees manually

How to add attendees to events on their behalf if taking bookings in person, on the phone or adding customers from another system

Written by Luke
Updated over a week ago

Re-sending a confirmation email

Useful if the customer deleted the email, or their email address was incorrect.

Written by Jenny
Updated over a week ago

Exporting data to .csv files

Feed data from Bookwhen into other systems using .csv files

Written by Simon Worlding
Updated over a week ago

Checkout reservation periods

Why your event may temporarily show as sold out even if there is a space available

Written by Simon Worlding
Updated over a week ago

Booking Forms

Use Booking Forms to get the information you need from attendees

Gather consent, dietary requirements and other information about your bookers and attendees with customisable form fields

Written by Simon Worlding
Updated over a week ago

Understanding booking form fields

An explanation of the three booking form fields (attendee, booking and ticket), field data types, and how they should be used

Written by Luke
Updated over a week ago

Adding GDPR consent fields to your booking forms

How to ask your customers whether they consent to your privacy policy or marketing emails.

Written by Luke
Updated over a week ago

Setting up booking forms for children's activities

How to protect a child's personal data and conform to regulations such as the GDPR

Written by Jo Potts
Updated over a week ago

Adding an attachment to your booking form

How to add a waiver, T&C's, privacy policy or any other document that requires reading and agreeing to.

Written by Luke
Updated over a week ago

Customers & Attendees

Record attendance of events with the Attendee List

Monitor attendees and mark no shows within Bookwhen

Written by Simon Worlding
Updated over a week ago

Manage bookers and attendees with the Customer list

How to navigate, run searches and export from the customer list

Written by Luke
Updated over a week ago

Customer profile page

How to access details on your customers, including booking history and class pass information.

Written by Luke
Updated over a week ago

Editing Attendee details

How to amend the information provided by customers when booking online

Written by Simon Worlding
Updated over a week ago

Fixing an invalid email

How to update a customer's email address when marked as invalid

Written by Luke
Updated over a week ago

Changing a booker's email address

What to do if you need to modify an email address which was entered incorrectly, or needs to be changed

Written by Simon Worlding
Updated over a week ago

Exporting email addresses to an email marketing service

How to gather email information when you plan to use it in an external email marketing service (Mailchimp, Constant Contact, etc.)

Written by Simon Worlding
Updated over a week ago