Payments

Collecting and managing revenue for your events via online or offline methods

21 articles in this collection
Written by Luke and Simon Worlding

Payment settings

Found in Setup - this section allows you to determine settings relating to payments and payment gateways

Written by Simon Worlding
Updated over a week ago

Requirements for taking payments online

How to meet regulations for taking payments online

Written by Luke
Updated over a week ago

Setting up online payments

Setting up a payment gateway in order to take payments online via credit or debit card.

Written by Luke
Updated over a week ago

The fees associated with using a payment gateway for online payments

The external costs of using Stripe, Paypal or Worldpay to accept credit and debit card payments

Written by Simon Worlding
Updated over a week ago

Payment gateways: supported countries and currencies

The areas of operation and accepted tender for each facilitator of online payments via credit and debit card

Written by Simon Worlding
Updated over a week ago

Offline payments

How to set up offline payments and mark them as paid

Written by Luke
Updated over a week ago

Refunds

How to refund your customers through your payment gateway or a discount code

Written by Luke
Updated over a week ago

How to record a payment?

What to do to stop a ticket showing as ‘unpaid’

Written by Simon Worlding
Updated over a week ago

Supported currencies on Bookwhen

The currencies you can advertise your prices in using Bookwhen.

Written by Luke
Updated over a week ago

Strong Customer Authentication (SCA) - a requirement for online payments

What is multi-factor authentication? And how has your booker's payment process changed?

Written by Simon Worlding
Updated over a week ago

How Strong Customer Authentication (SCA) affects payments for your customers

How SCA updates have changed payment gateway checkouts for some customers and the information required to complete a transaction.

Written by Luke
Updated over a week ago

Surcharge ban under PSD2 - what, why and when?

Explains the scope of the surcharge ban (covered by PSD2) for EEA based businesses. This came into effect on 13th January 2018.

Written by Luke
Updated over a week ago

What is EU MOSS? VAT and your Bookwhen subscription payments

How the EU VAT mechanism affects your Bookwhen subscription

Written by Simon Worlding
Updated over a week ago

Stripe

Connect Bookwhen with Stripe

How to set up Stripe on Bookwhen in order to take secure online payments.

Written by Luke
Updated over a week ago

Do my customers need a Stripe account to pay?

Understand what information your customers need to pay with Stripe.

Written by Luke
Updated over a week ago

Saving booker card details for future bookings in Stripe checkout

How your customers can opt to store their credit or debit card details via Stripe's checkout

Written by Simon Worlding
Updated over a week ago

Use Stripe to 'blacklist' bookers

Prevent previous customers from booking a place on any further events

Written by Simon Worlding
Updated over a week ago

Worldpay

Worldpay Online

Find out more about Worldpay Online, including fees, availability and how to get exclusive low rates with Bookwhen.

Written by Luke
Updated over a week ago

Setting up with Worldpay

How to link Worldpay to your Bookwhen account to take payments

Written by Luke
Updated over a week ago

PayPal

Personal and Business PayPal accounts

The difference, and why you need to update to a Business account to take card payments online with PayPal.

Written by Luke
Updated over a week ago

Let your customers pay without a PayPal account

How to change PayPal settings to ensure you can accept card payments too.

Written by Luke
Updated over a week ago