Frequently asked Questions

Common queries and troubleshooting

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12 articles in this collection
Written by Jen, Eloise, and Anni

FAQ - What to do when you're no longer receiving emails

Learn what steps to take when you are no longer receiving emails from Bookwhen
Anni avatar
Written by Anni
Updated over a week ago

FAQ - What to do when handing over your Bookwhen account

Learn which steps you need to take when someone is taking over your business Bookwhen account
Anni avatar
Written by Anni
Updated over a week ago

Latest product updates 🎉

Here's an article covering all the new changes and improvements made on Bookwhen!
Eloise avatar
Written by Eloise
Updated this week

Cancelling your Bookwhen subscription

How to pause or stop subscription payments for your Bookwhen account
Jen avatar
Written by Jen
Updated over a week ago

FAQ - Daylight savings

Learn what to do around daylight savings
Anni avatar
Written by Anni
Updated over a week ago

Texting bookers

How to add bookers to a WhatsApp group or WhatsApp Broadcast List
Anni avatar
Written by Anni
Updated over a week ago

Emailing your attendees

How to email all attendees of an event at once
Jen avatar
Written by Jen
Updated over a week ago

Deleting a booker

This article shows you how to delete a booker completely from your Bookwhen customer database
Jen avatar
Written by Jen
Updated over a week ago

Red lines ('Not in Schedule')

Why red lines occur in your schedule list
Jen avatar
Written by Jen
Updated over a week ago

How to remove the 'Login' link from your public page

Remove the prompt in the top right of your public page for bookers to login to an existing customer account
Jen avatar
Written by Jen
Updated over a week ago

Why isn't my event showing on the public page?

What to check to ensure that your event is showing and tickets are available
Jen avatar
Written by Jen
Updated over a week ago

Supported languages in Bookwhen

Learn how we support various languages in Bookwhen, including French, German and Spanish
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Written by Jen
Updated over a week ago