Frequently asked questions

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11 articles in this collection
Written by Luke Ramsay

Customer profile page

How to access details on your customers, including booking history and class pass information.
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Written by Luke Ramsay
Updated over a week ago

Attendee and booker emails

The emails Bookwhen sends to your attendees and what they contain
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Written by Luke Ramsay
Updated over a week ago

Finding an event from the past

How to find an event in your schedule that's in the past. Useful for duplicating and old entry or reviewing previous event attendances
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Written by Luke Ramsay
Updated over a week ago

Duplicating / copying an entry

How to duplicate / copy an entry from the past
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Written by Luke Ramsay
Updated over a week ago

Adding attachments to booking confirmation emails

How to add your uploaded attachments to a booking confirmation email.
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Written by Luke Ramsay
Updated over a week ago

Latest features and product road map

The latest functionaility launched on Bookwhen and what's coming up.
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Written by Luke Ramsay
Updated over a week ago

Adding a waiver to your booking form

How to upload your waiver form to Bookwhen and add it to booking form with a 'have you read and accepted...' question
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Written by Luke Ramsay
Updated over a week ago

Why isn't my event showing on the public page?

Checklist to ensure all settings are correct in order to show event on the public page and make tickets available.
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Written by Luke Ramsay
Updated over a week ago

View your attendee sheet

How to find and view you attendee sheet for an event.
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Written by Luke Ramsay
Updated over a week ago

Update billing details

If you want to change or update your card details and/or invoice address details.
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Written by Luke Ramsay
Updated over a week ago

What is a schedule page?

Describes what a schedule page is and how they relate to public pages.
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Written by Luke Ramsay
Updated over a week ago