⚠️ Deleting a customer cannot be undone.
To delete a customer:
Locate them in your Customer list
Select their email address to open their profile
Select the Details tab on the left, under their email address
4. In the Customer account section at the bottom, select Delete customer
5. Before the deletion, you need to enter your password.
6. Once you select Confirm, the system will delete the customer from your database.
This means you cannot recover them, and where they have booked, the customer's details will have been removed, leaving the booking blank like this:
💡 Please note: This appears differently if the customer has upcoming bookings:
This means that you can still proceed with the deletion, which will remove all of their data under their email address, but the booking itself will still show on the attendance register.
💡 To note: If a customer is deleted, it only applies to the specific account where the deletion occurred. If there are multiple accounts or if the customer has booked on other Bookwhen accounts (not owned by you), the deletion won't affect those. To delete the customer from the entire Bookwhen database, they should contact support directly.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺