⚠️ Important note: Deleting a customer cannot be undone.
To delete a customer:
Select Customers from the left-hand menu on your account.
Find the customer from the list, using the search bar to filter the results and selecting Search to generate the results.
Select the hyperlinked email address underneath their name to open their profile.
Select the Details tab:
In the Customer account section, select Delete customer:
If the customer has any upcoming bookings, tick the I understand that this customer has upcoming events checkbox, then add your password in the Enter your password to proceed field:
Select Delete customer to confirm the deletion. This will remove the customer from your database, and their details cannot be recovered.
The customer's information will also be removed from bookings, leaving the booking customer details blank:
The attendee list section will also be blank:
💡 To note:
If a customer is deleted, it only applies to the specific account where the deletion occurred. If the customer has multiple accounts or has booked on other Bookwhen accounts (not owned by you), the deletion won't affect those.
To delete the customer from the entire Bookwhen database, they should contact support directly.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺