⚠️ Important note: Deleting a customer cannot be undone.
You can permanently delete a customer from your Bookwhen database and all associated booking and contact information.
This article explains how to fully delete a customer and what happens to their data when you do.
Deleting a customer
To delete a customer:
Select Customers from the left-hand menu on your account.
Find the customer from the list, using the search bar to filter the results and selecting Search to generate the results.
Select the hyperlinked email address underneath their name to open their profile.
Select the Details tab:
In the Customer account section, select Delete customer:
If the customer has any upcoming bookings, tick the I understand that this customer has upcoming events checkbox, then add your password in the Enter your password to proceed field:
Select Delete customer to confirm the deletion. This will remove the customer from your database, and their details cannot be recovered.
The customer's information will also be removed from bookings, leaving the booking customer details blank:
The attendee list section will also be blank:
💡 To note:
If a customer is deleted, it only applies to the specific account where the deletion occurred. If the customer has multiple accounts or has booked on other Bookwhen accounts (not owned by you), the deletion won't affect those.
To delete the customer from the entire Bookwhen database, they should contact support directly.
💬 Need extra help?
For the quickest response, contact us via live chat on our homepage or your account. Buddy, our trusty chatbot, will assist first and pass you to a support team member if needed.
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Thank you! 🕺