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Account deletion

Learn how to delete your Bookwhen account

Anni avatar
Written by Anni
Updated over 2 weeks ago

To delete your Bookwhen account:

  1. Select Account, then Account details from the left-hand menu on your account.

  2. Select Delete your account at the bottom of the page:

     Account details page with an arrow pointing at the 'Delete your account' button

  3. Select OK to continue to the account deletion page.

  4. Type DELETE ACCOUNT [account name] in the Confirm deletion field, for example, "DELETE ACCOUNT growing plants".

  5. Add a reason for deleting and any additional details (optional).

  6. Select Delete account to confirm the deletion:

    Delete account page with the 'Confirm deletion' field highlighted and an arrow pointing at the 'Delete account' button

πŸ’‘ Account deletion takes roughly 3 days. If you change your mind during this period, the support team may be able to reverse your deletion request.


Free plan

Alternatively, you can pause your account or switch to our Free plan.

Switching to the Free plan cancels your paid subscription, but your account stays active. However, some features will no longer be available, including:

  • Payments & Discounts – You won't be able to take payments or list ticket prices.

  • Transfers

  • Passes

  • Waiting lists

  • Event reminders

  • File attachments

  • Zoom, Vimeo, and YouTube integrations

πŸ’‘ If you choose to pause your account, please ensure you either unpublish your entries or take your entire public page offline to prevent any bookings from being made for free.


πŸ’¬ Any questions or feedback? There are two ways to get in touch:

Thank you! πŸ•Ί

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