Bookwhen

Learn how to switch the payment account connected to Bookwhen

Changing your Stripe or PayPal account on Bookwhen

Learn how to check your plan and available features

Viewing and changing your account plan

Learn how to change your card or invoice information

Updating your Bookwhen subscription billing details

Learn what different error messages mean and how to resolve them

Error messages

Learn how to pause or stop subscription payments for your account

Cancelling your Bookwhen subscription

Learn how to upgrade, downgrade, or switch between monthly and yearly plans

Changing your subscription

Learn how to access and download past invoices

Viewing your Bookwhen subscription invoice

Learn how to temporarily pause your Bookwhen account

Pausing your account

Learn how to permanently remove your Bookwhen account

Deleting your account

Free plan

Learn how to manage timezones in Bookwhen

Timezones

Learn how to set up booking and cancellation settings

Booking preferences

Learn how to add team members and manage access levels

Team management

Learn how to manage email notifications for your team

Email preferences

Learn how to designate who receives customer responses

Changing the 'reply-to' email address for automated messages

Learn how to receive commissions from your franchisees

Setting up your franchise business with Bookwhen

Learn how to track bookings, revenue, and attendance for franchisees

Monitoring franchisee performance with the Accounts dashboard

Learn how to access new features before general release

Joining the Bookwhen Early Adopter group

Resetting your password

Learn how to update your password, profile, and privacy preferences

Managing your profile settings as a team member

Learn how to monitor your Bookwhen subscription usage

Checking subscription statistics

Learn how to track bookings and use the dashboard effectively

Understanding the Dashboard: Latest booking activity

Learn how to update your account language and timezone

Changing language and timezone

Learn the steps to take before ending your subscription

Preparing to cancel your Bookwhen subscription

Learn what each statistic means and how it’s calculated

Understanding the Dashboard: Statistics

Learn about team member roles and their permissions

Team member permissions

Anni

Gemma

How to configure your account, alerts, and billing.

Settings, Notifications & Billing

For more help, please contact the support team via live chat on our <a href="https://www.bookwhen.com/contact" rel="nofollow noopener noreferrer" target="_blank">homepage</a> or from your <a href="https://admin.bookwhen.com/dashboard" rel="nofollow noopener noreferrer" target="_blank">account</a>.

Buddy, our helpful chatbot, will assist first and connect you to a team member if needed.

Log in to your Bookwhen account

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Link, Press control-option-right-arrow to exit

Empty Help Center

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.