Bookwhen

Learn how to switch the payment account connected to Bookwhen

Changing your Stripe or PayPal account on Bookwhen

Learn how to check your plan and available features

How to view and change your account plan

Learn how to change your card or invoice information

How to update your Bookwhen subscription billing details

Learn what different error messages mean and how to resolve them

Error messages

Learn how to pause or stop subscription payments for your account

Cancelling your Bookwhen subscription

Learn how to upgrade, downgrade, or switch between monthly and yearly plans

How to change your subscription

Learn how to access and download past invoices

How to view your Bookwhen subscription invoice

Learn how to temporarily pause your Bookwhen account

Pausing your account

Learn how to permanently remove your Bookwhen account

Deleting your account

Free plan

Learn how to manage timezones in Bookwhen

Timezones

Learn how to set up booking and cancellation settings

Booking preferences

Learn how to add team members and manage access levels

Team management

Learn how to manage email notifications for your team

Email preferences

Learn how to designate who receives customer responses from automated emails

How to change the 'reply-to' email address

Learn how to receive commissions from your franchisees

Setting up your franchise business with Bookwhen

Learn how to track bookings, revenue, and attendance for franchisees

Monitoring franchisee performance with the Accounts dashboard

Learn how to access new features before general release

How to join the Bookwhen Early Adopter group

How to reset your password

Learn how to update your password, profile, and privacy preferences

Managing your profile settings as a team member

Learn how to monitor your Bookwhen subscription usage

Checking subscription statistics

Learn how to track bookings and use the dashboard effectively

Understanding the Dashboard: Latest booking activity

Learn how to update your account language and timezone

Changing language and timezone

Learn the steps to take before ending your subscription

Preparing to cancel your Bookwhen subscription

Learn what each statistic means and how it’s calculated

Dashboard statistics

Learn about team member roles and their permissions

Team member permissions

Learn how to reset your setup while keeping your existing public page URL

Starting fresh with your Bookwhen account

Learn how to manage and resolve issues with unsuccessful subscription charges

Handling failed subscription payments

Learn who qualifies for our non-profit discount and how to apply

Eligibility criteria for Bookwhen’s non-profit and charity discount

Learn how to fix common problems preventing access to your account

How to resolve login issues in Bookwhen

Anni

Gemma

How to configure your account, alerts, and billing.

Settings, Notifications & Billing

For more help, please contact the support team via live chat on our <a href="https://www.bookwhen.com/contact" rel="nofollow noopener noreferrer" target="_blank">homepage</a> or from your <a href="https://admin.bookwhen.com/dashboard" rel="nofollow noopener noreferrer" target="_blank">account</a>.

Buddy, our helpful chatbot, will assist first and connect you to a team member if needed.

Log in to your Bookwhen account

Find answers and get help from Intercom Support and Community Experts

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