As a Bookwhen admin, keeping track of your subscription statistics is important not only to ensure you’re staying within your plan's allowance, but also to help you oversee your business performance and growth.
This article covers:
Checking your subscription usage
To check your current subscription usage:
Select Account from the left-hand dashboard menu, then Plans & billing.
From here, select the Options drop-down menu in the top right-hand corner, then Subscription stats:
The subscription stats include details about your subscription, including:
Subscription details, including the renewal date
Number of team members
Booking allowance
Schedule page allowance
💡 If you're close to or exceeding your plan limits, it's essential to take action to avoid interruptions. We do not automatically upgrade your plan, so keeping track of these metrics will help you stay within your allowance or choose to upgrade if necessary.
What happens if you go over your allowance
If your admin usage exceeds the subscription plan limits (e.g., too many bookings or team members):
We will notify you of your usage.
We do not automatically upgrade your account, but you will need to manually upgrade to a higher tier or reduce your usage to avoid any service limitations.
For teams exceeding their team member allowance, you can adjust by removing team members in the Team section of your Account Settings.
Managing admins on Free Plans
For admins on the free plan, only one team member is permitted, which can be challenging if you need to add or replace a team member, such as when changing the account owner.
If you need to change the admin, please contact us on live chat or email so we can make the change for you.
Be mindful that any additional team members beyond the allowance will require an upgrade to a paid plan. 🙏
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺