Monitoring your subscription statistics helps you stay within your plan limits and provides insights into your business performance and growth.
This article explains how to access and review your subscription statistics on Bookwhen.
Checking your subscription usage
To check your current subscription usage:
Select Account, then Plans & billing from the left-hand menu on your account.
Select the Options drop-down menu in the top right-hand corner, then Subscription stats:
The subscription stats include details about your subscription, including:
Subscription details, including the renewal date.
Booking allowance.
Team member allowance
Schedule page allowance
💡 Important notes:
The monthly calculation is based on your billing cycle, not the calendar month.
For example, if your renewal date is the 7th of the month, the numbers shown reflect that date, not the 1st.
If you're close to or exceeding your plan limits, take action to avoid interruptions.
We don't automatically upgrade your plan, so it's important to track these numbers to stay within your allowance or upgrade if needed.
What happens if you go over your allowance
If your admin usage exceeds the subscription plan limits (e.g., too many bookings or team members):
We will notify you about your usage.
You’ll need to manually upgrade to a higher tier or reduce your usage to avoid service limitations.
If you exceed your team member allowance, you can remove team members in the Team section of your Account Settings.
Managing admins on Free Plans
Only one team member is allowed for admins on the free plan. This can be limiting if you need to add or replace a team member, such as when changing the account owner.
If you need to change the admin, please contact us via live chat or email, and we’ll make the change for you.
💬 Need extra help?
For the quickest response, contact us via live chat on our homepage or your account. Buddy, our trusty chatbot, will assist first and pass you to a support team member if needed.
Prefer email? Send us an email instead.
Thank you! 🕺