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Checking subscription statistics
Checking subscription statistics

Learn how to monitor your subscription usage on Bookwhen

Anni avatar
Written by Anni
Updated over a week ago

As a Bookwhen admin, keeping track of your subscription statistics is important not only to ensure you’re staying within your plan's allowance, but also to help you oversee your business performance and growth.

This article covers:


Checking your subscription usage

To check your current subscription usage:

  • Select Account from the left-hand dashboard menu, then Plans & billing.

  • From here, select the Options drop-down menu in the top right-hand corner, then Subscription stats:

Plans & billing page with arrow pointing at the 'Options' drop-down menu option: 'Subscription stats'. This is what users click to open their account subscription statistics.

The subscription stats include details about your subscription, including:

  • Subscription details, including the renewal date

  • Number of team members

  • Booking allowance

  • Schedule page allowance

💡 If you're close to or exceeding your plan limits, it's essential to take action to avoid interruptions. We do not automatically upgrade your plan, so keeping track of these metrics will help you stay within your allowance or choose to upgrade if necessary.


What happens if you go over your allowance

If your admin usage exceeds the subscription plan limits (e.g., too many bookings or team members):

  • We will notify you of your usage.

  • We do not automatically upgrade your account, but you will need to manually upgrade to a higher tier or reduce your usage to avoid any service limitations.

For teams exceeding their team member allowance, you can adjust by removing team members in the Team section of your Account Settings.


Managing admins on Free Plans

For admins on the free plan, only one team member is permitted, which can be challenging if you need to add or replace a team member, such as when changing the account owner.

If you need to change the admin, please contact us on live chat or email so we can make the change for you.

Be mindful that any additional team members beyond the allowance will require an upgrade to a paid plan. 🙏


💬 Any questions or feedback? There are two ways to get in touch:

Thank you! 🕺

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