At Bookwhen, we use cookies and similar tracking technologies to enhance your website experience and ensure our services function as intended. This article explains the types of cookies we use, why we use them, and how you can manage your cookie preferences.
This article covers:
What are cookies?
Cookies are small text files that websites place on your device to store information. They serve various purposes, such as keeping you logged in, remembering your preferences, and tracking your usage to help us improve our services.
Cookies can be either "persistent," meaning they remain on your device after you close your browser for varying periods of time, or "session," meaning they are deleted when you close your browser.
Which cookies do we use and why?
We use both persistent and session cookies on the Bookwhen. Below is an overview of the types of cookies we use and their purposes:
Essential Cookies 🍪
These cookies are necessary for our website to function properly and provide essential services like security and booking. We do not provide an option to turn off essential cookies as they are critical to the site’s core functionality.
_bookwhen_admin_session (Session): Customises your experience and saves your settings while you navigate the site.
known (Session): Identifies when you have logged in previously.
Please note: The
knowncookie is currently used to detect and remember if we've already checked your preferred language.
totp_mfa_verified (Persistent 1 year): Records when you last verified your multi-factor authentication using a time-based one-time password.
intercom-session-{id} (Persistent 1 week): Allows access to your conversations on Intercom.
intercom-id-{id} (Persistent 9 months): Identifies anonymous visitors.
__stripe_mid (Persistent 1 year): Helps prevent payment fraud through Stripe.
Analytics Cookies 🍪
Analytics cookies help us improve our website by collecting anonymous data on how you use it. This information allows us to understand usage patterns, identify areas for improvement, and optimise your experience.
_gid (Persistent 1 day): Tracks website and app usage via Google Analytics.
_ga (Persistent 2 years): Tracks website and app usage via Google Analytics.
_hjid (Persistent 1 year): A unique user ID that enables Hotjar heatmaps, session recording, and user feedback popups.
ph_{id}_posthog (Persistent 1 year): Tracks website and app usage via PostHog.
💡 Please note: The names of third-party cookies may change over time. For the most accurate and up-to-date information on these cookies, you can visit their respective websites:
Managing Your Cookies
You can manage your cookie preferences on Bookwhen. While essential cookies cannot be disabled, you can opt in or out of additional cookies through your browser settings.
Here's how you can manage your cookies:
Browser Settings: You can configure your browser to reject cookies or to alert you when a website attempts to place a cookie on your device. However, please note that disabling cookies may affect your ability to use all features of the Bookwhen website and services.
Third-Party Cookies: Some of our cookies are provided by third-party services like Google Analytics, Hotjar, Intercom, Stripe, and PostHog. You can manage these cookies through your browser settings or by visiting the respective service's cookie management page.
💡 Please note: Cookies must be enabled when resetting a password to avoid token error.
Learn more about cookies
For more information on cookies, including how to view what cookies have been set and how to manage or delete them, visit the ICO Cookies Information Page.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺