At Bookwhen, we use cookies and other similar technologies to improve your experience on our website and ensure our services work as they should.
This article covers:
The types of cookies we use
Why we use them
How you can manage your cookie preferences
This article covers:
What are cookies?
Cookies are small text files that websites store on your device to remember information. They help with various tasks, such as:
Keeping you logged in
Remembering your preferences
Tracking your activity to improve our services
There are two types of cookies:
Persistent cookies: These stay on your device for a set period, even after you close your browser.
Session cookies: These are deleted once you close your browser.
Which cookies do we use and why?
We use both persistent and session cookies on Bookwhen. Below is a summary of the cookies and their purposes:
Essential Cookies 🍪
These cookies are crucial for the website's basic functionality, including security and booking features. You can’t disable these cookies, as they are necessary for the site to work correctly.
_bookwhen_admin_session (Session): Customises your experience and saves settings while you browse.
known (Session): Identifies when you’ve logged in before.
(Note: This cookie also remembers if we’ve checked your preferred language.)totp_mfa_verified (Persistent, 1 year): Records when you last verified your multi-factor authentication using a time-based one-time password.
intercom-session-{id} (Persistent, 1 week): Allows access to your conversations on Intercom.
intercom-id-{id} (Persistent, 9 months): Identifies anonymous visitors.
__stripe_mid (Persistent, 1 year): Helps prevent payment fraud via Stripe.
Analytics Cookies 🍪
Analytics cookies help us enhance the website by collecting anonymous data on how you interact with it. This allows us to understand usage patterns, identify areas for improvement, and optimise your experience.
_gid (Persistent, 1 day): Tracks website and app usage via Google Analytics.
_ga (Persistent, 2 years): Tracks website and app usage via Google Analytics.
_hjid (Persistent, 1 year): A unique user ID enabling Hotjar heatmaps, session recordings, and user feedback popups.
ph_{id}_posthog (Persistent, 1 year): Tracks website and app usage via PostHog.
💡 Please note: The names of third-party cookies may change over time. For the most accurate and up-to-date information, please visit the respective websites:
Managing Your Cookies
You can manage your cookie preferences on Bookwhen. While essential cookies cannot be disabled (as they are critical for site functionality), you can choose whether to accept additional cookies through your browser settings.
How to Manage Your Cookies
Browser Settings
You can configure your browser to reject cookies or receive alerts when a website attempts to set cookies on your device. However, disabling cookies might impact your ability to use some features of the Bookwhen website and services.
Third-Party Cookies
Some cookies are provided by third-party services, such as Google Analytics, Hotjar, Intercom, Stripe, and PostHog. You can manage these cookies either through your browser settings or by visiting the respective service's cookie management page.
💡 Please note: Cookies must be enabled when resetting a password to avoid token error.
Learn more about cookies
Visit the ICO Cookies Information Page for more information on cookies, including how to view what cookies have been set and how to manage or delete them.
💬 Need extra help?
For the quickest response, contact us via live chat on our homepage or your account. Buddy, our trusty chatbot, will assist first and pass you to a support team member if needed.
Prefer email? Send us an email instead.
Thank you! 🕺