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FAQ: Trouble accessing bookings via the iframe
FAQ: Trouble accessing bookings via the iframe

Explore reasons why customers may have issues accessing bookings via the iframe and how to resolve them

Anni avatar
Written by Anni
Updated yesterday

If you're using an iframe on your website, your customers may occasionally experience difficulties when trying to access their bookings. This article outlines some common issues and provides helpful solutions to ensure a smooth experience for your customers.

This article covers:


Understanding the iframe

Iframes do not support cookies, which are necessary for secure logins. This security measure helps protect customer information and maintain privacy. However, it can create confusion for customers who expect to access their accounts easily through an iframe.

As a result, when customers login via the iframe on your website, they will not be able to access their Bookwhen user portal or view their bookings.


How to resolve access issues

To resolve access issues, customers need to log in directly on the Bookwhen website instead of through an iframe:

  1. Visit the Bookwhen website: Customers can access their bookings by logging in directly to www.bookwhen.com.

  2. Login via your Bookwhen public page: You can share your page link with customers, which you can find at the top of your scheduling page:

    Scheduling page with arrow pointing at the public page URL.

    Then, they can use the Log in button at the top right-hand corner of your page to log in to their account.

    💡 Please ensure you have this setting switched on if you intend on sharing your page in this way. To switch it on, select Customise page, then ensure you have ticked the Show the login button checkbox:

    Customise page settings with an arrow pointing at the 'Show the login button' checkbox.

  3. Use confirmation emails: Customers can access their individual bookings through their confirmation email. The email includes essential details about their bookings and allows them to easily find event and booking information.


💬 Any questions or feedback? There are two ways to get in touch:

Thank you! 🕺


Tags: booker

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