If you use an iframe on your website, customers may sometimes experience difficulties accessing their bookings. This article explains common issues and provides solutions to help ensure a smooth experience for your customers.
Understanding the iframe
Iframes do not support cookies, which are necessary for secure logins. This security measure helps protect customer information and maintain privacy. However, it can create confusion for customers who expect to access their accounts easily through an iframe.
As a result, when customers log in via the iframe on your website, they will not be able to access their Bookwhen user portal or view their bookings.
How to resolve access issues
To resolve access issues, customers need to log in directly on the Bookwhen website instead of through an iframe:
Visit the Bookwhen website: Customers can access their bookings by logging in directly to www.bookwhen.com.
Login via your Bookwhen public page: You can share your page link with customers, which you can find at the top of your scheduling page:
Then, they can use the Log in button at the top right-hand corner of your public page to log in to their account.
💡 Please ensure you have the login button setting switched on if you intend on sharing your page in this way. To do this, select Customise page at the top of your Bookwhen page, then ensure you have ticked the Show the login button checkbox:
Access the Customer Portal: Customers can manage their bookings and accounts via my.bookwhen.com/login.
💡 You can also include a link to the Customer Portal in an alert message within the iframe. There are different approaches available:
Text link
You can use the following HTML code to link the phrase "Manage bookings" to open the Customer Portal in a new browser tab:
<a href="https://my.bookwhen.com/login" target="_blank">Manage Bookings</a>
Button link
For a grey button with the title "Manage bookings" that opens the Customer Portal in a new browser tab, it would be the following code snippet:
<div class="view_button"><a class="small button secondary" href="https://my.bookwhen.com/login" target="blank";style="margin-bottom:10px;">Manage Bookings</a></div>
For example:
Use confirmation emails: Customers can access their individual bookings through their confirmation email. The email includes essential details about their bookings and allows them to easily find event and booking information.
💬 Need extra help?
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Tags: booker