If you use an iframe on your website, your customers might sometimes have trouble accessing their bookings. This article explains these issues and offers helpful solutions.
This article covers:
Understanding the iframe
Iframes do not support cookies, so users cannot log in securely when trying to view their bookings. This security feature was introduced to protect customer information and maintain data privacy. However, it can confuse customers who expect to access their accounts smoothly through an iframe on your website.
As a result, if a customer logs in via the iframe on your website, they won't be able to access their Bookwhen user portal to manage their account and view their bookings.
How to resolve access issues
To resolve these access issues, customers need to log in directly on the Bookwhen website instead of through an iframe. Here’s how they can do it:
Visit the Bookwhen website: Customers can access their bookings by logging in directly to www.bookwhen.com.
Visit your Bookwhen page: You can share your page link with customers, which you can find at the top of your scheduling page:
They can then use the Log in button in the top right-hand corner of your page:
Please ensure you have this setting switched on if you intend on sharing your page in this way. To do this, select Customise page, then ensure you have ticked the Show the login button checkbox:
Use confirmation emails: Alternatively, customers can access their individual bookings through their confirmation email. The email includes essential details about their bookings and allows them to easily find event and booking information.
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Tags: booker