You automatically have a Booker account linked to the email address you used when you signed up for Bookwhen. This lets you experience the customer portal just like your customers do, so you can check your own bookings, test the booking process, or help troubleshoot any issues.
This article covers:
Why access your booker account as an admin
Accessing your own booker account can be helpful if you want to:
Test the booking management flow from a customer’s perspective
Familiarise yourself with the customer portal experience
Check how passes, memberships and vouchers appear
Manage or cancel your own test bookings
How to access your Booker account
There are four ways that you can access your Booker account:
1. Via your admin page
To access the customer portal via your admin page:
Log in to your Bookwhen account
Select your name in the top right-hand corner, then Customer portal:
2. Via your public booking page
To access the customer portal via your public booking page:
Open your public booking page
Select your name from the top right-hand corner, then Customer portal:
3. Via the main Bookwhen website
💡 If you are choosing this option, please make sure you log out of your admin account.
To log in via our main marketing page: www.bookwhen.com:
Select the Log in option in the top right-hand corner of the page:
Once selected, a window pops open. Select Booker Account and fill out your email address and password, then Log in:
4. Via your booking confirmation email
If you have made a booking using Bookwhen as a customer:
Select the View booking button link within your booking confirmation email.
For example:
This directs you straight to the portal:
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺