What is a Membership?

Our membership feature enables you to set up recurring subscription payments, providing a steady income stream and encouraging repeat customers.

There are three key components:

Membership Details: This includes the description, prices, and billing cycle for your membership.
Customer Groups: Automatically created with each membership, this restricts what customers can redeem. Customers who buy a membership are assigned to this group.
Exclusive Tickets: Created within your entry, these tickets are only available to customers in the membership group. They can be free or discounted compared to the standard price, depending on your membership offering.

Membership types

You can customise your memberships to suit your needs. For example:

Unlimited Membership: A recurring fee for unlimited access to all classes.
- For example: Unlimited at £59.99 per month.
Tiered Membership: A recurring fee at different price points for a set number of classes.
- For example:
  - Bronze: £20 per month for 2 classes a week.
  - Silver: £35 per month for 3 classes a week.
  - Gold: £40 per month for 4 classes a week.
Discounted Ticket Membership: A recurring fee for access to tickets at a discounted rate.
- For example: Grow Loyalty Programme at £60 per year with 50% off tickets/events.

Setting up a membership involves creating a recurring payment through Stripe using a continuous payment authority (CPA).

Key points to consider:

Subscription start:
Memberships begin from the purchase date. For monthly memberships, renewal occurs on the same date each month.
Pass priority:
Pass usage takes precedence over membership redemptions. If a customer has both, the system will use the pass first. To differentiate redemptions, consider offering exclusive tickets for members.
Importing members:
You can import existing Stripe members.
Membership cancellation:
When a membership is cancelled, any booked tickets are automatically cancelled.
Pausing a Membership:
While it's not possible to pause a membership within Bookwhen, you can pause payments in Stripe. However, this won't stop the subscription or block access to membership benefits in Bookwhen. To 'pause' a membership in Bookwhen, you would need to cancel the subscription and have the customer rejoin later.
Booking on behalf of a member:
When booking for a member, use the email address they signed up with and ensure their membership is active. You can override the 'exclusive ticket' limit within the membership.
Customer redemptions
Customers must create an account and log in to book exclusive member-only tickets.
Cancelling your subscription
Switching to the free plan won't automatically cancel any active memberships with recurring payments. Please ensure you cancel these for your customers before the account drops to the free plan to avoid unintended future payments.

💬 Any questions or feedback? There are two ways to get in touch:

For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email

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