Bookwhen

Learn the key differences between a pass and membership and when should you offer these

Should I offer a pass or membership?

Learn how to transfer memberships to Bookwhen without using the Stripe import feature

Transferring memberships to Bookwhen

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How to create and manage memberships and passes for your customers

Memberships & Passes

What Memberships are and how to add the feature to your account

Memberships Overview

Learn how to create a membership and corresponding offer

Creating a membership

How to offer exclusive tickets to your members

Exclusive tickets

Learn how to manage your customers' purchased memberships

Managing your customers' memberships

Learn how to archive prices and create new ones for an existing membership

Changing membership prices

Learn how to re-order your existing memberships

How to re-order memberships

The customer purchase journey for memberships and emails they would receive

How your customers purchase a membership

Learn more about the implications of failed membership payments.

Managing Membership Payment Issues

Learn more about your customers membership allowance when you have usage restrictions in place.

Understanding your customers' membership usage and allowance

Discover the best practice steps to pause new customer membership purchases

Temporarily stopping new membership purchases

Learn how to stop offering memberships and how to remove existing memberships

How to remove a membership

Learn what to do if you need to pause an active membership

Pausing a membership

Learn how to create a list of your Members using our step-by-step guide

Using the Customer list to search for members

Memberships

What Customer Groups are and how to use them

Customer Groups

Let your customers purchase blocks of tickets to redeem against future bookings

Passes

What to do if you need to withdraw or revoke a customer's pass

Pass deletions and cancellations

How to make changes to your customers passes after purchase

Managing your customer's passes

Learn what steps to take when investigating pass errors

Pass troubleshooting

Learn how to create and manage your voucher offers

Vouchers

Log in to your Bookwhen account

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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