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Pausing a membership

Learn what to do if you need to pause an active membership

Anni avatar
Written by Anni
Updated over a week ago

✨ Please note: The Membership feature is only available on the Standard Plan and above, using Stripe as their integrated payment provider.

It's not currently possible to pause a membership within Bookwhen; however, you can opt to pause payment collection from within Stripe.

πŸ’‘ Pausing payments in Stripe will not temporarily stop the subscription or block access to membership benefits within Bookwhen. It will only stop payments collected by Stripe.

If you'd like to pause a membership within Bookwhen, you will need to cancel the customer's subscription and ask them to rejoin when they are ready.

πŸ’¬ Any questions or feedback? There are two ways to get in touch:

Thank you! πŸ•Ί

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