✨ Please note: The Membership feature is only available on the Standard Plan and above, using Stripe as their integrated payment provider.
While Bookwhen doesn’t currently allow pausing memberships directly, you can temporarily stop payment collection within Stripe. This helps manage membership interruptions without cancelling the account entirely.
💡 Pausing payments in Stripe only stops Stripe from collecting payments and won't stop the subscription or block access to membership benefits in Bookwhen.
To fully pause a membership in Bookwhen, you need to first cancel the customer's subscription, then ask the customer to rejoin when they're ready.
💬 Need extra help?
For the quickest response, contact us via live chat on our homepage or your account. Buddy, our trusty chatbot, will assist first and pass you to a support team member if needed.
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