Customer Groups let you send targeted emails to all members at once. This is useful for sharing updates, important information, or personal messages efficiently without contacting each customer individually.
This article explains how to email customers in specific Customer Groups.
How to email a customer group
To email a group:
Select Customers from the left-hand menu on your account.
Select Customer group from the Filter drop-down menu, then Add:
Select the group(s) from the Groups field to add them to the search, then select Search to generate the results:
The customers will appear in the list below. Select the Options drop-down menu, then View email list:
You can either Copy emails or Open in your email client (e.g. Gmail, Outlook, etc.):
💡 Please note: Sending emails directly from your Bookwhen account is not currently possible. To contact customers, you will need to use your usual email provider.
What to include in your message
When emailing customers, make sure they’ve agreed. If they have, you may want to:
Share upcoming event details or reminders
Send a personalised thank you or follow-up
Let regulars know about schedule changes
Offer a group-specific discount or pass
💡 Tip: You can add formatting or links in your message to help customers take action or find what they need quickly.
💬 Need extra help?
For the quickest response, contact us via live chat on our homepage or your account. Buddy, our trusty chatbot, will assist first and pass you to a support team member if needed.
Prefer email? Send us an email instead.
Thank you! 🕺