Bookwhen

Answers to common questions about whether to offer a pass or membership

FAQ: Choosing between passes and memberships

Gemma

Anni

Manage memberships, passes, vouchers, and customer groups.

Packages & Discounts

Learn how to create discount codes and manage their usage

Discount codes

Learn how to set up automatic discounts for customers buying multiple tickets

Bulk booking discounts

Learn how to offer a 2-for-1 deal to your customers

2-for-1 discount options

Learn how multiple discounts work in a single booking

Using multiple discounts

Learn how to create special offers to attract new customers

Promotional discounts

Learn how to reward customers for referring others to your events

How to offer referral discounts to customers

Learn how to create, sell, and manage redeemable codes for your events

Selling redeemable codes

Learn how to create and manage seasonal Black Friday promotions

FAQ: How do I set up a Black Friday deal?

Offer promo codes, bulk booking, and special offers.

Discounts

Learn how to create and manage passes for your events

Passes

Learn how to update passes after purchase

How to manage customer passes

Learn how to resolve issues with pass usage

Pass troubleshooting

Learn how to edit, unpublish, or delete pass offers

Managing passes

Learn how customers buy and redeem passes

Using passes

Learn how pass rules work and how account changes affect them

Pass behaviour

Learn how to create passes for multiple attendees

Group and family passes

Learn how to give a pass to a customer for free

Gifting or adding passes

Learn how usage is tracked, what happens on cancellations, and how exclusive tickets work

Pass use and exclusive ticket behaviour

Learn how to set up your customers’ passes from your previous booking system

How to transfer pass bookings

Learn how to create and manage your voucher offers

Voucher setup and management

Learn about how vouchers work in Bookwhen

Voucher overview

Learn the possibilities, limitations, and how to test vouchers

Vouchers overview: What you can and can’t do

Vouchers

Learn what Memberships are and how to add them to your account

Memberships overview

Learn how to set up a membership and its corresponding offer

Creating a membership

Learn how to offer tickets exclusively to certain customers

Exclusive tickets

Learn how to manage purchased memberships

Managing your customers' memberships

Learn how to archive prices and create new ones for an existing membership

Changing membership prices

Learn how to adjust the order of your existing memberships

How to re-order memberships

Learn the customer journey when buying a membership

How your customers purchase a membership

Learn how to handle failed or missed membership payments

Managing membership payment issues

Learn how membership allowances work when usage restrictions are applied

Understanding your customers' membership usage and allowance

Learn how to pause new customer sign-ups for memberships

How to temporarily stop new membership purchases

Learn how to stop offering and remove memberships

How to remove a membership

Learn how to temporarily pause an active membership

Pausing a membership

Learn how to find and display your members in Bookwhen

Searching your customer list

Learn how to transfer memberships to Bookwhen without using the Stripe import feature

Transferring memberships to Bookwhen using Passes

Manage recurring access for your regulars.

Memberships

What Customer Groups are and how to use them

Customer Groups

Learn how to contact customers within specific groups

Emailing customer group members

Customer groups

For more help, please contact the support team via live chat on our <a href="https://www.bookwhen.com/contact" target="_blank" rel="nofollow noopener noreferrer">homepage</a> or from your <a href="https://admin.bookwhen.com/dashboard" target="_blank" rel="nofollow noopener noreferrer">account</a>.

Buddy, our helpful chatbot, will assist first and connect you to a team member if needed.

Log in to your Bookwhen account

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