✨ Please note: Passes are available on the Standard plan or above.
This article covers:
What is a pass?
A pass allows customers to purchase a block of classes upfront and redeem them against future ticket bookings. When purchasing the pass, customers must select a ticket, which is then linked to their email address for later use.
They are a great way to encourage commitment, often offering better value than individual drop-in tickets.
You have full control over the pricing, the number of tickets redeemable per pass, and its validity period.
You can also set limits on which tickets or events the pass can be used for.
Setting up your pass offers
To set up a pass offer:
Select Packages & Discounts from the left-hand menu, then Passes.
Select Create a new pass in the top right-hand corner:
Start adding the details of your pass in the Display section. For example, add a pass name and relevant details about the pass:
Add how much you would like each pass to cost in the Price field:
Select the Pass type:
Fixed number of uses: Restrict how many times a customer can use the pass to purchase tickets.
Unlimited number of uses: Allow unlimited uses. This setting also requires a timeframe.
Set who can use the pass:
Single use only: The customer can only use the pass once per event.
Valid for additional attendees: Customers can use their pass for themselves and others for the same event. This means that customers can also book group tickets using this pass.
Choose which entries and tickets are available to book using the pass by selecting Add usage restriction:
If you have multiple entries or tickets with the same name, you must choose all that are applicable. The next upcoming date and time are shown next to each entry to help identify the separate entries:
When you select a date and time, the restriction applies to all dates and times within that entry, not just the one you selected.
Add a Timeframe for Use: You can set when customers can use their pass:
No restriction: No time limit for using the pass.
Fixed period: The pass is valid for events within a set time period.
Fixed period from first use: The pass is valid for a set number of days, starting from the first ticket booked with it.
Set how many passes are available for purchase, and when they will be available in the Availability section:
Total passes available: This is good if you offer a limited offer (or leave it blank for no limit).
When will the pass be available for purchase?: This is when the pass appears on your public pages for your customers to purchase (or leave it blank for no restriction).
✨ Best practices for usage restrictions and tagging entries.
When finished, slide the Published toggle so it appears to the right to publish the pass and make it available for purchase:
Select Save changes when finished.
How passes affect ticket pricing
The system will not prompt customers to pay for redeemable tickets once they purchase the pass.
No ticket is required; the pass will be redeemed against their standard drop-in ticket.
A pass applies based on its usage allowance, not ticket price. Changing ticket prices won’t affect how customers redeem their passes, as long as the tickets remain assigned to the pass.
Timeframe settings for "unlimited" passes
The Unlimited setting requires a timeframe to be set, either as a Fixed period or Fixed period from first use. If you select the No restriction timeframe, an error will appear:
Fixed period from first use
The pass will be valid for the selected number of days starting from the first ticket booked, including the full duration of the final day.
For example, if you set the pass to be valid for 7 days, a customer who books a class on Monday at 7 p.m. can still book the following Monday's class at the same time.
When setting up a Monday to Sunday pass, for example, please keep this in mind to avoid confusion.
Restrictions
A pass cannot be redeemed against a free ticket or ticket at no cost.
Group tickets do not currently appear on the ticket restriction list.
Restrictions set in Usage restrictions do not apply to exclusive tickets.
Pass redemption rules
The pass does not 'look at' the value of a ticket. A valid pass can be redeemed against a ticket of any value above £0.
For multiple passes on a customer's account, eligible ticket purchases will be redeemed against the oldest pass, not the one with the most recent expiration date. The pass overview within the customer record will list passes in descending order, so the newest one is on top and the oldest at the bottom.
Booking requirements
Customers must book a minimum of one ticket alongside a pass purchase.
Pass and membership interaction
The pass uses are prioritised over membership redemptions if you offer passes alongside a membership.
For example, if a customer has a pass and active membership on their account, you only have one ticket option available. The system will take from the pass first.
💬 Any questions or feedback? There are two ways to get in touch:
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Tags: classpass, class, classpasses, pass, passes