✨ Please note: Passes are available on the Standard plan or above.
This article covers:
Modifying an active Pass
Changes to a pass’s time frame, usage limits, or restrictions will affect all customers who have already purchased it.
Changing the general validity period of a pass won’t affect passes that have already been purchased.
Unpublishing a Pass (pausing sales)
You can unpublish a pass if you want to stop selling it but allow existing customers to continue using their remaining passes. This is useful if you plan to offer the pass again later.
To do this:
Select Packages & Discounts, then Passes from the left-hand menu on your account.
Find the pass in the list, then select Edit to open the settings:
Slide the circle so it appears to the left of the toggle:
Scroll down and select Save changes. Once selected, the pass will become unavailable for purchase, but active pass holders can still redeem their remaining uses.
Deleting a Pass
Deleting a pass removes it from sale and prevents customers with active passes from redeeming their remaining uses. If customers still have uses left, we recommend unpublishing instead, so they can continue using the pass.
To do this:
Select Packages & Discounts, then Passes from the left-hand menu on your account.
Find the pass in the list, then select Edit to open the settings:
Scroll down, and select Delete this pass:
Select OK to confirm the deletion.
Recovering a deleted pass
If you have accidentally deleted a pass or need to recover one, please contact the support team for assistance.
Editing an individual customer’s Pass
If you need to adjust a specific customer’s pass, such as changing the number of uses, extending the expiration date, or revoking it entirely, you can do this within their Customer profile under the Customers tab.
💬 Need extra help?
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