This article covers:
Ticket prices
Restricting when a ticket is revealed helps you control ticket pricing changes from a specific date.
To do this:
Open your Scheduling page.
Select the entry, then Edit entry:
Select the Tickets & Costs tab and tick the Restrict when this ticket will be available checkbox:
Enabling this setting lets you customise when the ticket opens and closes, either by a set number of days or on a fixed date.
You can choose between a Relative to start date or Fixed date:
Relative to start
Choose how many days before the event the ticket becomes available or unavailable to the public. The default time matches the event time, but you can select a different time by selecting the blank field next to it.
Fixed date
Choose the exact date that you'd like the ticket to become available/unavailable to the public.
Once restricted—by setting a closing date/time for the original ticket—you can add a new ticket with the updated price by selecting Create ticket again.
You can then restrict the new ticket's availability for purchase to a set date—typically the day the previous ticket becomes unavailable.
Remember to save any changes you make along the way by selecting Save or Save & Exit in the top right-hand corner of the entry setup:
If you want customers to be able to purchase tickets at both the old and new pricing at the same time, duplicating your entry and updating the duplicated one with the new price is a great option.
For the duplicated entry, set the start date to when the new pricing should take effect and add an end date to the original entry to prevent any overlap.
💡 Please note: If you offer passes that are restricted by ticket type, please ensure that you add the new ticket to the pass restriction.
Pass prices
Restricting when a pass is available for purchase is a great way to set an end date for a pass that changes price from a specific date.
To restrict your pass:
Select Packages & Discounts, then Passes from the left-hand menu on your account.
Select Edit next to the pass you would like to edit to open the settings.
You can restrict the availability of the pass in the Availability section:
Once set, create a new pass and restrict its availability by adding a Start date (when the new price takes effect). If you'd like the new pass to continue indefinitely, you can leave the End date blank.
Once your pass with the old date is no longer available, you may wish to unpublish it.
To do this:
Select Edit next to it on your pass list:
Slide the Published toggle to the left:
Remember to save any changes you make.
Membership prices
You can update your membership prices directly within Stripe, and the changes will automatically reflect in your Bookwhen account. We’ll also notify your existing members via email about the update.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺
Tags: amending, pricing, pricechange, amend, classpass, class