Skip to main content
Changing prices

Learn how to change the price of a ticket or pass from a set date

Anni avatar
Written by Anni
Updated over a week ago

This article covers:

Ticket prices

Restricting when you reveal a ticket is a helpful way to set dates for your ticket prices if, for example, you plan to change your ticket prices from a set date.

You'll first need to add a closing date/time for your current ticket and create a new ticket with the updated pricing.

To do this, select the entry you wish to edit, then Edit entry:

From here, select the Tickets & Costs tab and scroll down to Restrict when this ticket will be available within your ticket setup. When ticked, this setting allows you to customise when the ticket opens/closes by days or on a fixed date:

You can choose between a Relative to start date or Fixed date:

Relative to start

  • Choose how many days before the event that the system makes it available/unavailable to the public. We default the time to the same time as the event; if you'd prefer a different time, press the next blank field to select a time.

Fixed date

  • Choose the exact date that you'd like the ticket to become available/unavailable to the public.

Once restricted, i.e. you've added a closing date/time of the original ticket, you can add a new ticket with the new price by selecting Add another ticket type:

Or here (if you currently only have one or more tickets set up):

You can then restrict the new ticket to only being available for purchase from a set date using the instructions outlined above (usually on the day that the previous ticket becomes unavailable).

Remember to save any changes you make along the way by selecting Save or Save & Exit in the top right-hand corner:

πŸ’‘ Please note: If you offer passes that you restrict by ticket type, please ensure you add the new ticket to the pass restriction.

πŸ’‘ Tip

There may be occasions where you'd like your customers to be able to purchase the tickets with the increased pricing at the same time as the old pricing.

πŸ‘‰ On such occasions, duplicating your entry and editing the duplicated entry with the new pricing is the best way to offer this to your customers.

On the duplicated entries, you'll add the start date as the date you would like the new pricing to start and set an end date to the original entry to avoid any overlap.

Pass prices

You can restrict your Pass under the Availability section:

Restricting when the pass is available for purchase is a great way to set an end date for a Pass that changes price from a set date.

Once set, you can create a new Pass and restrict the availability by adding a start date (when the new price begins). You may wish to keep the End date clear if you'd like the new pass to be ongoing.

πŸ’‘ Tip:

  • Once your pass with the old date is no longer available, you may wish to unpublish it. To do this, select it from your pass list:

    Then slide the Published toggle to the left (so it appears in red):

✨ Remember to save any changes you make.

Membership prices

You can update your membership prices from within Stripe, which automatically reflects within your Bookwhen account. We will also send an email to your existing members to let them know of the change.

✨ You can learn more details on changing prices from within Stripe here. There is also additional information about managing memberships on Bookwhen here.

πŸ’¬ Any questions or feedback? There are two ways to get in touch:

Thank you! πŸ•Ί

Return to the top ⬆️

Tags: amending, pricing, pricechange, amend, classpass, class

Did this answer your question?