✨ Please note: Ticket costs are available on the Lite plan or above.
Course tickets allow customers to purchase a single ticket at a fixed price to attend every date/time you set up within the entry.
If you accept mid-course attendance, you can set the ticket price to decrease after each date passes. This is helpful if you'd like to offer customers the opportunity to join a course after it has started, at a reduced price.
This article covers:
Working out the Discount past dates cost
When you add a number to the Discount past dates field, it means the total cost of the course will decrease gradually as the course progresses. Each day that passes, the specified amount is deducted from the original price, adjusting the cost based on the remaining duration of the course. This ensures customers pay a fair price relative to the time left.
For example: If your course ticket costs £20 and runs for four weeks, you can divide the total cost by the number of weeks (£5 per date).
Setting up the pro-rated discount
💡 You must save your entry with at least two dates before you can create a course ticket.
Once you work out the 'per date' cost:
Open your Scheduling page.
Select your entry, then Edit Entry:
Select the Tickets & Costs tab:
Add any relevant details for this ticket, including event capacity under Maximum event size.
Select Create ticket:
Add a ticket name and any relevant details within the Name and Description fields.
Set a price under Pricing and specify the number of tickets available under Availability. Leave this field blank if you want the system to adjust availability automatically based on the capacity limits you’ve set.
Select Course ticket under Ticket type:
This groups all of the dates/times within the entry under one ticket. Please be sure that the price you set here covers this.
Add an amount to the Discount past dates field.
Select Save ticket to save your ticket, then either Save or Save & Exit in the top right-hand corner to save the entry.
Example pro-rated discount course
If the course ticket is £100, there are ten dates for the course, and you add £10 in the discount past dates field, the price will decrease by £10 for each missed session:
This means:
After the fifth session, the price for the remaining five sessions will be £50 (£100 - £50 for the 5 missed sessions).
The price will be £10 on the final date (£100 - £90 for the 9 missed sessions).
Removing past dates on duplicated entries to ensure accurate discounts
When you duplicate an entry that includes past dates, the pro-rated discount may become inaccurate. This happens because the system has already deducted the price for the past dates, and it will continue to apply those deductions to the new dates, leading to potentially incorrect discounts.
Example
Let’s say you have a 5-day course with a pro-rated discount. If you duplicate that entry and add 5 more dates, the system will apply the discount for the 5 past dates to the new dates as well. This results in an inaccurate discount, as it assumes the customer has already attended the previous dates:
If the course price is £30 and the pro-rated discount is £4 for each past date, and you duplicate an entry with 5 previous dates, the system will automatically deduct £20 from the total price for the past dates (5 x £4).
This means that when you add the new dates, the price will show as £10 for the first new date (after the £20 deduction). However, the system will continue applying the discount for the remaining dates, leading to an incorrect price for the rest of the course as the dates pass. This could result in the ticket price being wrongfully reduced.
💡 To avoid this, ensure you review the entry and remove any past dates where necessary, especially when adding new dates after the course has started.
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