Courses are beneficial if you'd like to allow customers to purchase one ticket at a set price to attend every date/time you set up within the entry.

To create a course entry, select Add a new entry from your scheduling page:

Add all relevant course information using the tabs, such as Information, Location, and Dates & Times.

Next, open the Tickets & Costs tab. From here, add all the relevant details for this ticket, including event capacity under Maximum event size. Then, select Create ticket:

Add a ticket name and any relevant details, set a price and how many tickets of this type are available (leave blank if you'd like the system to adjust this number to the capacity limits set automatically).

Then select Course ticket under Ticket type:

This groups all of the dates/times within the entry under one ticket. Please be sure that the price you set here covers this.

When you are happy with your edits, select Save ticket, then either Save or Save & Exit in the top right-hand corner.

Below is an example of how a course appears on a public page:

The course appears under the next upcoming date, with the dates bunched together and 'Course' written in the title. When the first date of the event passes, the course will move to the next upcoming date on both the public page and your scheduling page and will be bookable, depending on availability.

If you only want the course booked as a full block, you can unpublish the course at the same time as the first event date, ensuring no one can book the remaining dates.

To do this, select the entry from your scheduling list, then Edit entry:

From here, drag the Published toggle to the left to unpublish the entry:

Then select Save to save your changes. You can republish the entry at any time in the same way that you unpublished it.

Unpublishing an entry does not affect existing bookings, and reminder emails (Standard Plan or above) will still continue to be sent.

You can set up your course so that the price of the ticket decreases after each date passes. This is useful if you would like to offer your customer the chance to join a course for a reduced price after it has started.

👉 An example of this could be dividing the ticket cost of the course by the number of weeks. For example, if the overall ticket cost is £20, and the course is four weeks long, it works out to £5 per date.

Once you work out the 'per date' cost, add this to the Discount past dates box within the ticket setup:

✨ Learn more about pro-rating your course.

You can offer drop-in tickets alongside your course tickets to allow your customers to attend singular dates.

To do this, open the Tickets & Costs tab within your entry, then Create ticket:

Add a Name to help differentiate your ticket from the course ticket and any other additional such as Description and Ticket cost.

💡 You may wish to set the price of your drop-in tickets as slightly higher to incentivise your customers to purchase the course's overall 'cheaper' option.

Then select Save ticket to save your changes.

Once you have set up a new drop-in ticket option, two ticket options will show for that event:

After adding a drop-in ticket, your course dates will appear individually on your schedule. Each date will be available to book as a separate ticket, not as part of the whole course.

Scheduling page:

Public page:

Without drop-in tickets, courses on the admin and public booking pages don't automatically expand, displaying only the next upcoming date. This design keeps the focus on the immediate schedule and avoids clutter from showing past or future dates that aren't immediately relevant.

If you need to review the additional dates or details on the scheduling page, select Filter items in the top right-hand corner of the schedule list:

Then Expand courses:

Once a customer books a course ticket, they will receive a confirmation email showing the course dates/times, booking reference, cost, and location.

If they set up a password when they first booked with you, they can select the green View booking button in the email and review their booking on the Bookwhen system.

For example:

👉 If your customer has booked a drop-in ticket rather than the entire course, they will receive a booking confirmation and reminder email (if enabled) for the event date/time they purchased only.

✨ Learn how to customise your booking confirmation emails.

Once you have set up your course in your schedule, you must fully integrate your account with Zoom and set the location for your course to 'Zoom Online.'

When customers book a course, they will receive a booking confirmation with the course details and links to view the Zoom joining details.

They can view the joining details for that particular event by selecting View Zoom event next to each date/time on the course:

You can customise the location and capacity for singular dates within the course. This is useful if, say, you are on holiday for one week and plan to teach online when you are away or you have a different capacity limit for one event date/time.

To do this, select the date from your schedule, then the drop-down arrow next to Edit entry, then Event specific information:

From here, you can update the location and change the event size for this event only:

If your course has course-only tickets (and shows under one entry on the next upcoming date), you can expand the course to edit the single event dates.

Select Filter items in the top right-hand corner of your schedule:

Then Expand courses:

All dates will then appear in your schedule list for you to select and edit as you wish:

You can add pre-recorded content to your course via Vimeo or YouTube. To do this, select the entry, the drop-down menu next to Edit entry, then Assign videos to this event:

From here, add the video name under Heading (appears above the video), the unique code for your video. e.g. '50672419' for Vimeo or 'kJQP7kiw5Fk' for YouTube under Code, and select the correct Type, i.e. YouTube or Vimeo:

You can also choose whether you would like this content to appear only during the event or indefinitely.

By checking the Allow ongoing access after event? checkbox, you permit customers to view the video 'forever' or until you remove it from YouTube or Vimeo.

You can move a single date in a course over to another date and time without affecting your bookings.

To do this, select the attendee 👪 button next to the date you wish to change:

Your attendance register will open for that single event. From here, select the Options drop-down arrow and select Change event date/time:

This change will appear on your schedule when you have selected a new date/time.

Customers can only transfer course tickets (if you enable transfers on your account) to another course with the same number of dates within the course.

👉 For example, if they have a course with 5 dates, they will be restricted from transferring to a new course ticket that has 4 or 6.

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