💡 Important note: Please keep the original booking active and do not cancel it. Cancelling the ticket will remove the customer from all dates in the course.
If a customer cannot attend a specific date on a course ticket, you may want to make their space available for someone else. Since course tickets are not flexible - meaning all dates are grouped together and cannot be managed separately - you can manually increase the event’s capacity for that date instead of cancelling the booking.
To do this:
Open your scheduling page.
Select the course from your schedule.
Increase the event capacity for the date your attendee can’t attend to open up a space for other customers to book (if applicable).
💡 Please ensure you have a drop-in ticket alongside your course ticket so the additional customer can book on.
1. Directly from the schedule list.
If you have a drop-in ticket alongside your course ticket, all dates on the course will display in your schedule list.
If they are grouped together, you will need to expand the course so that all of the dates appear in your schedule list. To do this:
Select Filter items:
Tick the Expand courses checkbox:
Select the date you'd like to amend, the drop-down menu next to Edit entry, then Event specific information:
If it's an online course, select Add online joining details instead:
Manually adjust the event capacity for this singular date by adding the new number in the Maximum event size field:
The scheduling list will show the new capacity you set for that singular date:
2. From within the attendee list
Select the course entry from your schedule list, then the attendee list button 👨👩👧👦 next to the date you'd like to amend:
Select the Options drop-down menu, then Event specific information (or Add online joining details if it's an online course):
Manually adjust the event capacity for this singular date by adding the new number in the Maximum event size field:
Increasing the event capacity will free up space for the event, allowing an additional customer to book for that specific date.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺