Customers can join a fully booked course by enabling the Waiting list feature. Once added, they’ll receive an email confirming their place on the waiting list.

Key information:

The "Some of the events will lose their event specific information" message appears when you attempt to add or adjust a date within a course that already has bookings:

If the new date occurs before the course’s initial start date, or if the start date is changed, the system will warn that event-specific information may be lost.

Event-specific information includes:

To avoid losing these customisations, carefully review any changes to dates. If necessary, consider adjusting the last session of the course to a different date and then re-adding the new session. This approach may help preserve the event-specific information.

If a customer cannot attend a specific date on a course ticket, you may want to make their space available for someone else. Since course tickets are not flexible - meaning all dates are grouped together and cannot be managed separately - you can manually increase the event’s capacity for that date instead of cancelling the booking.

✨ Learn how to amend your course event's capacity.

When one date in a course is fully booked, the course ticket will still show as 'available'. This can happen if you offer both course tickets and drop-in tickets and one of the dates within the course is fully booked.

Although customers can still add the ticket to their basket, they will encounter the following error message, which will prevent them from completing the booking:

To avoid confusion, it's best to take your course ticket 'offline', keeping only the drop-in tickets available.

Yes, course ticket holders can transfer their entire course ticket to another course as long as the new course has the same value and includes the same number of events as the original course.

Yes, the entire course ticket will be transferred. Since course tickets group all dates within the entry, it’s not possible to transfer just a single event date. The full booking must be transferred, and the new course must match the value and number of events of the original course.

Yes, customers can still transfer their course ticket after the course begins, but only if another course with the same number of remaining dates is available.

Additionally, the new course must be the same price or lower. Transfers to a course with a higher price are not allowed.

Because course tickets aren’t flexible (especially in structured courses with set periods), some admins prefer using the bulk-booking discount feature. This allows customers to purchase multiple single-date tickets, offering more flexibility for transferring while still benefiting from a discount. However, transfers are still restricted to tickets of the same value or less.

Adding new dates to an existing course can disrupt pricing and confuse customers, especially if you’ve set up a pro-rated discount. This occurs because all dates within the entry are grouped together, which could result in the course being sold at a “negative” amount.

To avoid these issues, we recommend creating a new entry or duplicating the current one and removing any past dates. If new dates have already been added and bookings have been made, please contact support for assistance in transferring the new bookings to the new course.

Return to the top ⬆️