This article covers:
How do waiting lists work on a course?
Customers can join a fully booked course as long as you enable the Waiting list feature. When they join, they receive an email notifying them of this and their place on the waiting list.
💡 To note:
When customers sign up for the waiting list on a course date, they only sign up for notifications of available spaces on that date.
If a space becomes available before that date passes, the system notifies them of any available course or single tickets associated with that date.
If the date they have signed up for passes, they will not receive any notification of spaces on subsequent dates.
What does the error message "Some of the events will lose their event-specific information" mean when modifying a course?
For example:
This message appears when you try to add or adjust a date within a course that already has bookings. If the new date occurs before the course's initial start date or if you change the start date, the system warns that event-specific information may be lost.
Event-specific information includes details such as:
Leader overrides
Max attendance overrides
Custom event info text
Uploaded videos
To avoid losing these customisations, please ensure that any changes to dates are carefully reviewed. If needed, consider adjusting the last session of the course to a different date, then re-add the new session. This may help preserve the event-specific information.
What happens when an attendee cannot attend a date on a course?
There may be occasions when a customer cannot attend a date on a course ticket that they've purchased. Depending on your settings, you may wish to open up a space for another customer to join.
👉 As course tickets aren't flexible, meaning all dates are grouped together and cannot be managed separately from one another, you can opt to manually adjust the capacity for the singular date the original customer couldn't attend.
💡Important note: You'll need to keep the 'cancelled' attendance as an active booking (and don't cancel it), as it will cancel their attendance on each date on the course.
To do this, select the course date from your schedule. There are two ways to do this:
1. Expand the course so that all of the dates appear in your schedule list:
Select the date you'd like to amend, then the drop-down menu next to Edit entry. From here, select Event specific information:
Or if it's an online course, it's Add online joining details:
From here, you can manually adjust the event capacity for this singular date:
The result:
2. Alternatively, select the course entry from your schedule list, then the attendee button 👪 next to the date you'd like to amend:
Select the Options drop-down menu, then Event specific information (or Add online joining details if it's an online course):
From here, you can manually adjust the event capacity for this singular date:
This will open up a space for the event and allow an additional customer to purchase a ticket for the singular date.
💡 Please ensure you have a drop-in ticket alongside your course ticket so the additional customer can book on.
What happens when one date on a course is fully booked?
When one date on a course is fully booked, the course ticket will still show as 'available'. This happens when you have both course tickets and drop-in tickets available, and one of the dates on the course becomes fully booked.
This means that customers can still add the ticket to their basket, but the system will present them with the below error message, preventing them from completing the booking:
To avoid confusion, it's best to take your course ticket 'offline', keeping only the drop-in tickets available. You can learn how to take your tickets offline here.
Further FAQs
Can course ticket holders transfer their tickets to another course?
Yes, course ticket holders can transfer their entire course ticket to another course as long as the new course has the same value and includes the same number of events as the original course.
If they can transfer, will the entire course ticket be moved, meaning transfers are only possible if another course is available?
Yes, the entire course ticket will be transferred. Since course tickets group all the dates within the entry, they cannot transfer just a single date. The full booking must be transferred under the conditions of matching value and number of events.
What happens after the course has started? Will they still be able to transfer the full course ticket, even if they've already attended some of the classes?
After the course begins, they can still transfer their course ticket, but only if another course is available with the same number of remaining dates as their current course.
Additionally, the new course must either be the same price or lower, as they won’t be able to transfer to a course of higher value.
Would it be better to restrict transfers to tickets of the same value only?
Because course tickets aren’t flexible, particularly if you’re offering a structured course over a set period (e.g., a 6-week course), some admins prefer using the bulk-booking discount feature.
This allows customers to purchase multiple single-date tickets, which offers more flexibility for transferring while still benefiting from a discount. However, transfers are still limited to tickets of the same value or less.
What happens if I add new dates to an existing course instead of duplicating it?
Adding new dates to an existing course can disrupt pricing and confuse customers, especially if you've set up a pro-rated discount. This happens because all dates on the entry get included in the ticket, which can result in selling the course at a "negative" amount.
We recommend creating a new entry or duplicating the current one and removing any past dates to avoid this.
If you have already added the new dates to the entry and have taken bookings, please contact support, who can assist in transferring the new bookings to the new course.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺