This article covers:
How do waiting lists work on a course?
Customers can join a fully booked course by enabling the Waiting list feature. Once added, they’ll receive an email confirming their place on the waiting list.
Key information:
When customers sign up for the waiting list, they’re only signing up for notifications about available spaces for that specific course date.
If a space becomes available before the date passes, the system will notify them about available course or single tickets for that date.
After the date they signed up for has passed, they will not receive notifications for subsequent dates, even if spaces become available.
What does the error message "Some of the events will lose their event specific information" mean when modifying a course?
The "Some of the events will lose their event specific information" message appears when you attempt to add or adjust a date within a course that already has bookings:
If the new date occurs before the course’s initial start date, or if the start date is changed, the system will warn that event-specific information may be lost.
Event-specific information includes:
Leader overrides
Max attendance overrides
Custom event info text
Uploaded videos
To avoid losing these customisations, carefully review any changes to dates. If necessary, consider adjusting the last session of the course to a different date and then re-adding the new session. This approach may help preserve the event-specific information.
What happens when an attendee cannot attend a date on a course?
💡 Important note: Please keep the original booking active and do not cancel it. Cancelling the ticket will remove the customer from all dates in the course.
If a customer cannot attend a specific date on a course ticket, you may want to make their space available for someone else. Since course tickets are not flexible - meaning all dates are grouped together and cannot be managed separately - you can manually increase the event’s capacity for that date instead of cancelling the booking.
What happens when one date on a course is fully booked?
When one date in a course is fully booked, the course ticket will still show as 'available'. This can happen if you offer both course tickets and drop-in tickets and one of the dates within the course is fully booked.
Although customers can still add the ticket to their basket, they will encounter the following error message, which will prevent them from completing the booking:
To avoid confusion, it's best to take your course ticket 'offline', keeping only the drop-in tickets available.
Further FAQs 💡
Can course ticket holders transfer their tickets to another course?
Yes, course ticket holders can transfer their entire course ticket to another course as long as the new course has the same value and includes the same number of events as the original course.
If they can transfer, will the entire course ticket be moved, meaning transfers are only possible if another course is available?
Yes, the entire course ticket will be transferred. Since course tickets group all dates within the entry, it’s not possible to transfer just a single event date. The full booking must be transferred, and the new course must match the value and number of events of the original course.
Can customers still transfer their course ticket after the course has started, even if they've already attended some classes?
Yes, customers can still transfer their course ticket after the course begins, but only if another course with the same number of remaining dates is available.
Additionally, the new course must be the same price or lower. Transfers to a course with a higher price are not allowed.
Would it be better to restrict transfers to tickets of the same value only?
Because course tickets aren’t flexible (especially in structured courses with set periods), some admins prefer using the bulk-booking discount feature. This allows customers to purchase multiple single-date tickets, offering more flexibility for transferring while still benefiting from a discount. However, transfers are still restricted to tickets of the same value or less.
What happens if I add new dates to an existing course instead of duplicating it?
Adding new dates to an existing course can disrupt pricing and confuse customers, especially if you’ve set up a pro-rated discount. This occurs because all dates within the entry are grouped together, which could result in the course being sold at a “negative” amount.
To avoid these issues, we recommend creating a new entry or duplicating the current one and removing any past dates. If new dates have already been added and bookings have been made, please contact support for assistance in transferring the new bookings to the new course.
💬 Any questions or feedback? There are two ways to get in touch:
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Thank you! 🕺