You can decide what types of tickets you'd like to offer per entry for your customers to purchase, such as single tickets, course tickets or group tickets.

To set up your tickets, select the Tickets & costs tab within your entry:

The first section in the Tickets & Costs tab is the Attendees section, where you can set the Maximum event size. This is the maximum number of people who can attend the event for each date/time set in your entry:

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The number you add here limits the total number of tickets that attendees can book (including multiple attendances on group tickets).

And then how many tickets customers can purchase in each booking for this event under Maximum tickets per booking:

✨ Learn more about setting event and ticket capacities.

The second section of the Tickets & Costs tab is where you can create the tickets for your event. Select Create ticket:

You can then start to add the details of your ticket:

This name appears on your public page for customers to select. It should describe the type of ticket you are offering, such as "Single Entry."

You can type a description of the ticket here. This can be anything relating to that particular ticket.

👉 We recommend typing a description if you create a particular ticket type, such as a group ticket, or if you offer a bulk booking discount. For example, "Group booking special for up to 8 people" or "Buy 5 tickets and get 20% off!"

👉 You can set up multiple ticket types per entry.

The amount you set here determines the number of tickets available for this type on each event date/time in your entry.

👉 This should take into consideration the maximum event size. For example, if you set the capacity for your event to 17 people, you can only sell 3 x 5-attendee group tickets.

Tick this box if you'd like to specify when the ticket will be available for purchase and when it will close (no longer be available). You may find this setting useful if you intend to create an early bird ticket (or advance ticket).

You can take a ticket offline and make it unavailable for booking by unselecting the Show this ticket checkbox:

This is for bookings for those who are part of a customer group or specific membership.

You can reorder how your tickets display on your public page using the Reorder tickets option:

Use the 3-line menu handle to drag and drop the tickets in the correct order, then select Save order to save your changes:

If you require a payment (i.e. if you have added a ticket cost), you can select how you would like to receive it from your customers in this section.
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Select this option if you would like to enforce online payment. Your customers must pay for their ticket before completing their booking, and payment is taken through your chosen payment provider. 

Select this option if you'd like to give your customers a choice between paying online or by other offline means (such as cash).

Select this option if you want to take offline payments only (cash, cheque, bank transfer, etc.). We ask your customers to acknowledge that they will pay later, and you take the payments outside Bookwhen.

✨ Learn more about payments.

You can limit the number of tickets a customer can book per event date/time in a booking by adding an amount in Maximum tickets per booking field:
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For example, for 1 ticket per booking, set this field to '1'.

To hide how many remaining available tickets there are for each event to the public, open your public page:

Select Customise page in the top right-hand corner of your page:

Then untick the Show availability box:

💡 The availability will automatically show once the event is almost full to encourage your customers to book the last remaining tickets.

There isn't currently a way to set a 'rule' for the system to close another ticket type (unless you're restricting by capacity).

For example, if you offer two ticket types:

You would need to manually monitor the entry to ensure that, say, a private party doesn't book an event which you've sold a single-ticket option for.

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