✨ Online payments are available on the Lite plan or above.
Bookwhen only charges your subscription fee and does not add any extra costs. However, your chosen payment provider applies a small transaction fee for each booking made online.
This article explains the fees associated with using payment providers and how they apply to your online bookings.
Payment provider fees
💡 You can only have one active payment provider account at a time.
The available payment providers you can integrate with your account are:
⚠️ Worldpay is no longer available for new sign-ups. If you're a new customer, please use PayPal or Stripe instead).
Charging a fee
There are two types of fees:
Flat fee: A fixed amount taken from each transaction.
Percentage fee: A percentage of the transaction total.
You can choose to pass these fees on to your customers. To do this:
Select Settings, then Payments from the left-hand menu on your account.
Select Manage next to your online payment gateway to open the settings.
Select Edit next to Online payment fee within your payment provider setup:
Tick the Add an online payment fee to bookings box and add your fixed/percentage fee:
Once finished, select Save.
💡 Please be aware of the EEA surcharge ban if you opt to do this.
How the fee displays to customers
The additional fee shows in the basket total cost with the message "This includes an additional processing fee of x":
💬 Need extra help?
For the quickest response, contact us via live chat on our homepage or your account. Buddy, our trusty chatbot, will assist first and pass you to a support team member if needed.
Prefer email? Send us an email instead.
Thank you! 🕺
Tags: gateway