✨ Online payments are available on the Lite plan or above.
Bookwhen only charges your subscription fee and does not add any extra costs. However, your chosen payment provider applies a small transaction fee for each booking made online.
This article explains the fees associated with using payment providers and how they apply to your online bookings.
Payment provider fees
💡 You can only have one active payment provider account at a time.
The available payment providers you can integrate with your account are:
⚠️ Worldpay is no longer available for new sign-ups. If you're a new customer, please use PayPal or Stripe instead.
Charging a fee
There are two types of fees:
Flat fee: A fixed amount taken from each transaction.
Percentage fee: A percentage of the transaction total.
To charge a booking fee:
Select Settings, then Payments from the left-hand menu on your account.
Select Edit in the Booking fees section:
Tick the Add a booking fee checkbox:
Enter the fee details:
Fixed fee: A set amount (£x) per booking.
Percentage fee: A percentage of the booking cost added alongside the fixed fee (x%).
Select Save to save your changes:
💡 Important: Check your local regulations before charging any additional fees.
How the fee displays to customers
The booking fee appears on the public page, the basket page, and the payment page during checkout. For example:
Public page:
Basket:
Payment overview:
Tags: gateway