Bookwhen

How to determine the settings relating to payments and payment providers

Payment settings

How to refund your customers through your payment provider

Refunds

How to set up offline payments and mark them as paid

Offline payments

Setting up a payment provider to take payments online via credit or debit card.

Setting up online payments

The areas of operation and accepted tender for each facilitator of online payments via credit and debit card

Payment providers: Supported countries and currencies

How to meet regulations for taking payments online

Requirements for taking payments online

The external costs of using Stripe, Paypal or Worldpay to accept credit and debit card payments

The fees associated with using a payment provider for online payments

Learn how to record payments and refunds, and what to do to stop a ticket showing as ‘unpaid’

Recording a payment

The currencies you can advertise your prices in using Bookwhen.

Supported currencies on Bookwhen

Learn about the online payment requirement using multi-factor authentication and how your customer's payment process has changed

Strong Customer Authentication (SCA)

SCA updates have changed payment provider checkouts for some customers and the information required to complete a transaction.

How Strong Customer Authentication (SCA) affects payments for your customers

Explains the scope of the surcharge ban (covered by PSD2) for EEA based businesses that came into effect on 13th January 2018.

Surcharge ban under PSD2 - What, why and when?

How the EU VAT mechanism affects your Bookwhen subscription

What is EU MOSS? VAT and your Bookwhen subscription payments

Anni

Gemma

Eloise

Collecting and managing revenue for your events via online or offline methods

Payments

How to integrate your Bookwhen account with Stripe to start taking secure online payments

Integrating with Stripe

Learn how to manually charge customers through Stripe who have paid for a deposit or offline

Manually charging customers through Stripe

How to add Apple Pay and Google Pay as a payment option for your bookers

Apple Pay and Google Pay

Understand what information your customers need to pay with Stripe.

FAQ: Do my customers need a Stripe account to pay?

How your customers can opt to store their credit or debit card details via Stripe's checkout

Saving card details for future bookings in Stripe checkout

Prevent previous customers from booking a place on any further events

Use Stripe to block customers

Learn how to import your existing Stripe members to Bookwhen

Importing Stripe members

Learn more about Klarna before introducing it as a payment option to customers

Understanding Klarna Payments

Learn how to add and activate Klarna on your Stripe integration

Enabling Klarna Payments

Stripe

How to link Worldpay to your Bookwhen account to take payments

Integrating with WorldPay

Find out more about Worldpay Online, including fees, availability, and exclusive low rates with Bookwhen.

Worldpay Online

Worldpay

How to set up PayPal on Bookwhen to take secure online payments.

Integrating with PayPal

Meeting the legal requirements to take payments via Paypal

Verifying your Paypal account

The difference between personal and business accounts, and why you need to update to business to take card payments online with PayPal.