✨ Please note: Online payments are available on the Lite plan or above. Klarna is only available if you are using Stripe as your payment provider.
Integrating Stripe with your Bookwhen account lets you offer Klarna, enabling customers to pay in instalments.
This article explains how Klarna payments work, the associated fees, and how to manage its availability for your customers.
Klarna Overview
💡 Please note: Klarna transactions have higher processing fees, so you may want to set rules to display Klarna only for purchases above a certain amount.
Klarna is part of the "Buy Now, Pay Later" payment family, offering four different payment options:
Pay in 3 or 4 (instalments): Customers can pay in 3 or 4 interest-free payments.
Monthly instalments (financing): Customers can spread the cost over a longer term of up to 36 months, which may include interest.*
Pay later: Customers can pay for their purchase in a single payment within 30 days.
Pay now: Customers can pay immediately at checkout.
Klarna will present one of these options based on two factors:
The transaction amount
The customer's billing country
*Financing is not available immediately. Please refer to Stripe's Klarna financing documentation for more information.
Processing fees
Stripe processing fees for Klarna are higher than card or Link transactions.
For example, UK businesses pay 4.99% + 35p per Klarna transaction for customers that have the UK as their billing country.
Restrictions and Additional Requirements
Some businesses are prohibited from using Klarna, as outlined in Stripe's documentation: Prohibited and restricted businesses. In addition to the businesses listed in Stripe's documentation, the following are also prohibited:
Charities
Political organisations, parties, or initiatives
Please note that using Klarna via Stripe requires additional requirements.
Klarna Branding
You must comply with Klarna's marketing compliance guides, following the correct guidance for the country in which you operate and sell.
UK Specific Guidance 🇬🇧
The Financial Conduct Authority (FCA) has regulations in place for advertising Klarna's Buy Now, Pay Later (BNPL) methods in the UK. To ensure compliance and avoid potential issues, it's essential to use messaging pre-approved by Klarna.
For your convenience, you can find all of Klarna's UK-approved messaging within their UK Financial Promotion Rules.
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