✨ Online payments are available on the Lite plan or above.

You'll need to integrate a payment method to start charging your bookers before an event. Bookwhen offers three services for you to integrate with either Stripe, Worldpay or PayPal.

This article covers:

Deciding on payment service

Before deciding on a payment service, you might want to check their respective fees and charges to determine the best option for your business. See Worldpay fees, PayPal fees and Stripe fees.

You may also want to consider the payment form your bookers face when making a payment. The Stripe and Worldpay forms only require card details, whereas PayPal requires bookers to enter their address details when paying by card.

Also, note that bookers can only pay directly with a card on PayPal if they have a Business PayPal account.

Setting up online payment

Select Settings, then Payments. You may want to edit your currency and tax percentage settings. Then select Set up for your chosen payment service:

If you're considering using PayPal, you can find more information here.

Once set up, if you'd like to set up a charge to cover the fees from your chosen payment provider, select Edit on Include online payment fee.

Once set up, the system asks bookers to pay online by default (if you've set a ticket price). You can change this on individual entries by selecting Edit entry, then the Tickets & costs tab.

Worldpay's payment form:

⚠️ Please be advised that Worldpay have recently updated their payment gateway with their existing WPOP integration being closed from the 14th of October 2022. If you have any questions or issues, please contact support via live chat or email support@bookwhen.com

Stripe's payment form:

PayPal's payment form for card payments:

Multiple payment options

If you want to set up multiple payment options, that's fine - you can do this, and Bookwhen will save all your settings. You can then toggle between the payment providers whenever you like, but only one can be active anytime.

Read our recommendations on whether to choose Stripe or PayPal here

💡 To note:

  • You can connect two Bookwhen accounts to the same Stripe account.

  • PayPal doesn't allow multiple Bookwhen accounts to be connected to the same account.

✨ If you have any questions, please get in touch with the support team via live chat or email at support@bookwhen.com

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