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Setting up online payments
Setting up online payments

Setting up a payment provider to take payments online via credit or debit card.

Anni avatar
Written by Anni
Updated over a week ago

✨ Please note: Online payments are available on the Lite plan or above.

To take online payments from your customers before an event, you must integrate your account with one of our compatible payment providers: Stripe, PayPal, or Worldpay.

This article covers:

Deciding on payment service

Before deciding on a payment service, it's a good idea to check their fees and charges to determine the best option for you and your business:

It's also a good idea to consider the payment form your customers encounter during the payment process. Stripe and Worldpay forms only ask for card details, while PayPal requires customers to enter their address information for card payments.

πŸ’‘ Customers can only pay directly with a card on PayPal if they have a Business PayPal account.

Setting up online payment

To set up your online payment option, select Settings from the left-hand menu, then Payments.

Then select Set up next to your chosen payment service:


Select Connect with Stripe:

If you're already logged into Stripe, your accounts will automatically link, and you can select Done.

If not, you will then be redirected to the Stripe login page, where you can enter your email and follow the steps to integrate:


Select Connect with PayPal:

If you're already logged into PayPal, your accounts will automatically link, and you can select Done.

If not, you will then be redirected to the PayPal login page, where you can log in and follow the steps to integrate:


Integrating your account with WorldPay requires a few more steps than Stripe and PayPal. Learn the step-by-step process on how to make your account compliant and where to find your 'keys':

You can also add additional fees to your bookings to cover any charges by selecting Edit next to Include online payment fee?:

πŸ’‘ Please ensure you do not violate the surcharge ban laws if you choose this option.

Payment forms

Stripe's payment form:

PayPal's payment form for card payments:

Worldpay's payment form:

Setting up your entry to take online payments for bookings

Select the entry from your scheduling list, then Edit entry:

From here, select the Tickets & Costs tab and scroll down to the Payment options section:

You can choose between:

  • Enforce online payment: Customers must make an online payment to complete their booking.

  • Online/offline choice: Customers can choose between either paying online or offline (but not both).

  • Offline only: Customers can only complete an offline payment.

✨ Once set, remember to Save your changes.

Multiple payment options

You can set up multiple payment options and toggle between the payment providers whenever you like, but only one can be active anytime.

πŸ’‘ To note:

  • You can connect two Bookwhen accounts to the same Stripe account.

  • PayPal doesn't allow multiple Bookwhen accounts to be connected to the same account.

πŸ’¬ Any questions or feedback? There are two ways to get in touch:

Thank you! πŸ•Ί

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