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How payments and payment providers work on Bookwhen
How payments and payment providers work on Bookwhen

Accept online payments such as credit or debit cards, or offline payments of cash, etc.

Anni avatar
Written by Anni
Updated over a week ago

✨ Please note: Payments can only be taken on the Lite plan or above.

This article covers:


Online payments

You can advertise prices and accept online payments on your trial or any paid plans (Lite and above).

To accept online payments, you'll need to sign up with one of our approved payment providers: Stripe, PayPal or WorldPay.

Your chosen provider takes a small transaction fee for its online payment infrastructure. The payments from your customers go directly into your payment provider account, which you can withdraw as per your chosen provider's terms.

πŸ’‘ Please note: We (Bookwhen) do not charge you any additional costs beyond your chosen plan's subscription cost. We also do not receive any revenue or incentives from your payments or the available payment providers.

Available payment providers on Bookwhen:

Further information about online payments:


Offline payments

You can offer your customers the choice to pay manually offline, such as cash, direct debit, cheque, etc.

The offline payment options are customisable and customers can review their options during checkout/in their booking confirmation emails.

For example:

Offline payment setting with payment option example, including bank details.

Once you receive payment, you can mark the booking as 'paid'.

πŸ’‘ To note: As offline payments are taken and managed outside of Bookwhen, you must manually record the payment on your account or chase your customer for any outstanding payments.


πŸ’¬ Any questions or feedback? There are two ways to get in touch:

Thank you! πŸ•Ί

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Tags: gateway

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