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Requirements for taking payments online

Learn how to meet regulations when accepting online payments

Anni avatar
Written by Anni
Updated this week

✨ Please note: Online payments are available on the Lite plan or above.

To comply with online sales regulations, you must include your contact details and refund policy when accepting payments. This also helps build trust with customers and strengthens your business’s credibility.

This article explains the key requirements for taking payments online and how to ensure your booking process meets regulations.


Adding a refund policy

  1. Select Settings, then Payments from the left-hand menu on your account, then Edit next to Currency:

    Payment screen with arrow pointing at the 'Edit' button next to the currency section, highlighting to users where to click to edit their currency.

  2. Add your refund policy in the Refund policy field:

    Payment settings with the 'Refund policy' section highlighted

  3. Select Save changes once finished.

A refund policy can be straightforward, but it's a good idea to make it as clear and detailed as possible so your customers understand their rights.


Adding contact details

To add your business contact details:

  1. Select Account from the left-hand menu, Account details, then Edit:

  2. You can add the following:

    • Business / Organisation name

    • Contact email address

    • Contact telephone number

    • Website address

    • Business / Organisation sector

    • Registered business address

    • Company registration number

    • Social media website links

  3. Once finished, select Save changes.

💡 It's a good idea to include at least a phone number and an email address.


💬 Need extra help?

  • For the quickest response, contact us via live chat on our homepage or your account. Buddy, our trusty chatbot, will assist first and pass you to a support team member if needed.

  • Prefer email? Send us an email instead.

Thank you! 🕺

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