The system may provide various options to complete your booking with online payment. If your Event Organiser has integrated their payment gateway with Stripe, you will see the option to Pay by card, where you can enter your card details.

💡 Please note: Bookwhen has removed the option to save your details for future use. You now have the option to save your details in a Wallet or Browser.

If your Event Organiser has integrated their account with Paypal, you will be prompted to either sign into your PayPal account or checkout as a guest:

You may also have the option to checkout using Apple Pay/Google Pay. If so, please select one of these options and follow the concurrent steps.

Before completing the booking, you must select the Agree offline payment terms tickbox to acknowledge that you agree to pay later. Once selected, you can then choose Complete booking:

💡 Please note: This option is only available if your Event Organiser has enabled an offline payment option.

We've updated the latest Stripe payment integration (as directed by Stripe) to improve security and access to significantly more payment methods. Unfortunately, the way we were saving cards before is no longer recommended and is incompatible with the new payment form.

The suggested alternatives are:

Event organisers are responsible for the handling of payments and refunds. As Bookwhen is the software provider solely used to host the organiser's events, all payments are processed using the organiser's personal/business account. This means the Bookwhen team does not have the right to access these payments because of privacy, and you will need to contact the event organiser if you have any questions about your booking.

✨ For any booking help, please contact your Event Organiser directly, who can assist you. See here for help locating their information.

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