Bookwhen

Anni

Gemma

 Everything that you need to know to use and manage your booker account effectively.

Booker Help Centre

Booker: Tickets

Booker article: How to book a group ticket for multiple attendees

Booker: Booking a group ticket

Booker article: Learn how to book a course ticket

Booker: Booking a course ticket

Booker article: Learn how to add attendee details when booking

Booker: Adding attendee information

Booker article: Learn about the payment options available when booking

Booker: Payments

Booker article: Learn the difference between booking as a guest or with a Bookwhen account

Booker: Booking as a Guest vs. Account Holder

Booker article: Learn how to manage bookings for other people

Booker: How to book on behalf of other attendees

Answers to common questions about making a booking

Booker FAQ: How can I book an event using Bookwhen?

Step-by-step guidance on finding and booking events.

How To Book

Booker article: Learn how to cancel your ticket

Booker: Cancelling a ticket

Booker article: Learn how to request a refund for your booking

Booker: Refunds

Booker article: Learn how to securely store your card details for faster checkout

Booker: Saving your payment details using Link

Booker article: Learn how to transfer your ticket

Booker: Transferring a ticket

Booker article: Learn how to use and redeem discount codes

Booker: Using Discount Codes

Booker article: earn how to view and manage your purchased passes

Booker: Managing your Passes

Booker article: Learn how to join, book, and remove yourself from a waiting list

Booker: Waiting Lists

Manage, cancel, or reschedule your bookings with ease.

Bookings

Booker article: Learn how to purchase, manage, and redeem your passes

Booker: Passes

Booker article: Learn how to buy a pass while booking an event

Booker: Purchasing a pass from inside the booking page

Booker article: Learn how to buy and redeem vouchers

Booker: Vouchers

Passes & Vouchers

Booker article: Learn what memberships are and how to manage them

Booker: Memberships overview

Booker article: Learn how to buy a membership while booking an event

Booker: Purchasing a membership from inside the booking page

Booker article: Learn how to book exclusive member tickets

Booker: Booking a member ticket

Booker article: Learn how to manage your membership subscriptions

Booker: Managing your Memberships

Booker article: Learn how to cancel your membership

Booker: Cancelling a membership

Booker article: Learn how to pause your membership

Booker: Pausing a membership

Understand and manage your memberships and benefits.

Memberships

Booker article: Learn how to locate your event

Booker: Finding an event

Booker article: Learn how to manage your bookings and waiting lists

Booker: Managing your bookings

Booker article: How to access booked online events

Booker: Accessing online events

Booker article: Learn how to contact your event organiser

Booker: Finding Event Organiser information

Booker article: Learn about follow-up emails, managing consent, and FAQs

Booker: Follow-up emails

Learn more about the events you’re attending and what to expect.

Events

Booker article: Learn how to use the Customer Portal

Booker: Customer Portal overview

Learn how to manage your bookings, payments, and account details easily.

Customer Portal

Booker article: Learn how to create and manage your account and password

Booker: Creating an account

Booker article: Learn how to access and manage your account

Booker: Accessing your account

Booker article: Learn how to update your email address

Booker: Changing your email address

Booker article: Learn how to delete your account and what happens afterwards

Booker: Deleting your booker account

Booker article: Learn how to manage your consent preferences

Booker: Managing consent

Learn how to resolve common password problems

Booker: Troubleshooting password issues

Update your details and stay in control of your bookings.

Managing Your Account

Booker article: Learn what to do if you accidentally create an Event Organiser account

Booker: Accidentally creating an Event Organiser account

Booker article: Learn how to add a shortcut for quick booking access

Booker: Adding a booking shortcut to your mobile device home screen

Answers to common questions about payment problems and how to fix them

Booker FAQ: Resolving payment issues on Bookwhen

Answers to common booking and account questions.

FAQs

For more help, please contact the support team via live chat on our <a href="https://www.bookwhen.com/contact" rel="nofollow noopener noreferrer" target="_blank">homepage</a> or from your <a href="https://admin.bookwhen.com/dashboard" rel="nofollow noopener noreferrer" target="_blank">account</a>.

Buddy, our helpful chatbot, will assist first and connect you to a team member if needed.

Log in to your Bookwhen account

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

Try using different keywords or checking for typos.

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.