Via the link in your Booking Confirmation email (sent to the email address entered in the Booker details section of the checkout):

Or log in to your account if you previously created a password.

Select the Events tab, then Upcoming:

A list of all of your upcoming bookings will appear within the Upcoming tab.

Log in to your account.

Select the Events tab at the top of the customer portal, then find your event from the Upcoming tab.

Select Manage next to the date you would like to transfer, then Transfer ticket:

Select the date you'd like to transfer your ticket to:

Select the ticket:

Review your transfer details to ensure that they are correct and that you have chosen the right one.

Once you are happy to proceed, select Confirm to complete the transfer:

A message will appear letting you know of the successful transfer. For example:

"We have successfully transferred your ticket and have updated your event listing":

You can close the window, and the updated booking will appear in your Upcoming tab.

The transfer option isn't included in the Event Organiser's policy.

You are trying to transfer to a ticket with a higher value.

You are attempting to transfer a course ticket to one with a different number of dates.

Your ticket was discounted, and the same discount doesn't apply to your new ticket.

You are attempting to transfer an exclusive ticket.

You are trying to transfer to an event that is no longer available for purchase. If this happens, please contact the event organiser, who may be able to cancel your booking and help you book the desired event.

If you're trying to transfer a ticket to a password-protected event, please contact the event organiser for assistance, even if you know the entry password.