Depending on your event organiser's T&Cs, you may be eligible to request a transfer or refund of your booking upon cancellation.
Event organisers are responsible for the handling of payments and refunds.
As Bookwhen is the software provider solely used to host the organiser's events, all payments are processed using the organiser's personal/business account.
This means the Bookwhen team does not have the right to access these payments due to privacy laws, and you will need to contact the event organiser if you have any questions about your booking.