This article covers:
💡 Please note: The chat option in the bottom right is the service provider for your event organiser (Bookwhen), not the event organiser.
Who to contact if you have any questions
For any questions about your booking, your event organiser should be your first point of contact.
Bookwhen provides booking software to event organisers but cannot answer questions about specific events or bookings. This policy protects your data and ensures account security, as our customer is the event organiser.
The Bookwhen team can only make changes to an organiser’s account or your booking with their contact and consent. If you need help, please contact your event organiser directly.
Via the booking page
To find the event organiser information:
Open their booking page and scroll down.
Scroll down to the footer of the page, where their contact details are listed.
💡 If you have already made a booking, you may be able to find the event organiser's contact details in your booking confirmation email.
Via the Customer Portal
If you created an account when booking, you can also find their information in the customer portal. To do this:
Log in to your account, select Events from the top right-hand corner, then the Upcoming tab:
Find your event in the list and select the three-dot (...) menu next to the event, then View responses:
The event organiser's contact information is located under Host contact details:
💬 Any questions? Please reach out to your Event Organiser directly.