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Booker: Finding Event Organiser information
Booker: Finding Event Organiser information

Booker article: Learn who to contact if you have any questions, and where to find the contact information for your Event Organiser

Anni avatar
Written by Anni
Updated this week

This article covers:

💡 Please note: The chat option in the bottom right is the service provider for your event organiser (Bookwhen), not the event organiser.


Who to contact if you have any questions

For any questions about your booking, your event organiser should be your first point of contact.

Bookwhen provides booking software to event organisers but cannot answer questions about specific events or bookings. This policy protects your data and ensures account security, as our customer is the event organiser.

The Bookwhen team can only make changes to an organiser’s account or your booking with their contact and consent. If you need help, please contact your event organiser directly.


Via the booking page

To find the event organiser information:

  1. Open their booking page and scroll down.

  2. Scroll down to the footer of the page, where their contact details are listed.

    Booking page with an arrow pointing at event organiser contact information in the footer

💡 If you have already made a booking, you may be able to find the event organiser's contact details in your booking confirmation email.


Via the Customer Portal

If you created an account when booking, you can also find their information in the customer portal. To do this:

  1. Log in to your account, select Events from the top right-hand corner, then the Upcoming tab:

    Events tab of the customer portal with an arrow pointing at the 'Upcoming' tab

  2. Find your event in the list and select the three-dot (...) menu next to the event, then View responses:

    Upcoming tab of the customer portal with an arrow pointing at the 'View responses' option

  3. The event organiser's contact information is located under Host contact details:

    Responses section of the customer portal with the 'Host contact details' section highlighted


💬 Any questions? Please reach out to your Event Organiser directly.

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