If you accidentally sign up as an event organiser instead of a booker, there are steps you can take to correct your account type and ensure you can continue booking events as intended.
This article explains how to resolve an accidental event organiser account creation.
Overview
Bookwhen does not require you to create an account name, select a sector, or set your timezone to complete a booking. If you’re asked to do so, you may have accidentally navigated to the sign-up page for event organisers.
How to resolve this
Return to the event page and continue your booking.
If you're unsure how to proceed, contact your event organiser for help.
Do I need a Bookwhen account to book an event?
You don’t need to log in to select tickets or complete your booking.
After booking, you may be given the option to set a password, but this is optional.
How to tell if you've created an event organiser account
If your account displays a blank schedule with a View public page button at the top, you’ve likely created a Bookwhen software account. This type of account is for Event Organisers who sell tickets, rather than bookers attending events.
For example:
If this happens, don’t worry! Bookwhen will never charge you without you first choosing to upgrade to a paid plan.
To resolve this:
Select Account, then Account Details from the left-hand menu.
Select Delete your account:
💡 Deleting your event organiser account will not delete any of your bookings, only the account that you created.
If you need any assistance during this process, please contact the Bookwhen (the software provider) support team via live chat or email.
Next steps while your event organiser account is pending deletion
Deleting an event organiser account can take up to 72 hours. During this time, you may still need to book events. You have two options to continue booking:
Option 1
Use the profile icon in your pending event organiser account and switch to your booker profile if one already exists.
Option 2
Go to https://my.bookwhen.com/login and sign in with the same email and password you used for the event organiser account. This will take you to your Booker profile if one already exists.
💬 Any booker questions? Please reach out to your event organiser directly.