Skip to main content
All CollectionsBooker Help CentreFAQs
Booker: Accidentally creating an Event Organiser account
Booker: Accidentally creating an Event Organiser account

Booker article: What to do if you accidentally create an Event Organiser account

Anni avatar
Written by Anni
Updated this week

This article covers:


Overview

Bookwhen does not require you to create an account name, select a sector, or set your timezone to complete a booking. If you’re asked to do so, you may have accidentally navigated to the sign-up page for event organisers.

How to resolve this

Do I need a Bookwhen account to book an event?

  • You don’t need to log in to select tickets or complete your booking.

  • After booking, you may be given the option to set a password, but this is optional.


How to tell if you've created an event organiser account

If your account displays a blank schedule with a View public page button at the top, you’ve likely created a Bookwhen software account. This type of account is for Event Organisers who sell tickets, rather than bookers attending events.

For example:

Schedule showing 'No events' and a 'View public page' button

If this happens, don’t worry! Bookwhen will never charge you without you first choosing to upgrade to a paid plan.

To resolve this:

  1. Select Account, then Account Details from the left-hand menu.

  2. Select Delete your account:

    Account details section of a Bookwhen account with an arrow pointing at the 'Delete your account' button, showing users where to click to delete their account.

💡 Deleting your event organiser account will not delete any of your bookings, only the account that you created.

If you need any assistance during this process, please contact the Bookwhen (the software provider) support team via live chat or email.


💬 Any questions? Please reach out to your Event Organiser directly.

Did this answer your question?