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Booker: Creating an account

Booker article: Learn how to create and manage your account and password

Anni avatar
Written by Anni
Updated over a week ago

Creating a password, depending on your Event Organiser's settings, allows you to manage bookings and speeds up checkout by filling in fields for repeat bookings.

You can use this account for booking across various businesses using Bookwhen, so you only need to create one account.

This article covers:

Creating a password

Once you have completed a booking, you will be given the option to set a password.

This option will show on the booking completion page:

And in your booking confirmation email:

Selecting Set a new password will open a new window. Please enter your new password twice, then choose Save password & Login:

πŸ’‘ If you select Create an account at the end of checkout, you'll instead receive a 'Reset password' email. This is intended to send you a means to set a password so that you can log in and observe the bookings you have made.

Changing your password

If you need to change your password, you can request a reset code using this link - and enter your email address:

πŸ’‘ Please select the link again if you receive a 'token expired' message.

Via the Customer Portal

You can also change your password from within the customer portal by selecting the person icon πŸ‘€ in the top right-hand corner:

From here, select Change password:

πŸ’‘ Important note

Event organisers manage payments and refunds. Bookwhen is the platform for hosting events, and payments are processed using the organiser's personal/business account.

Due to privacy, the Bookwhen team can't access these payments. If you have booking questions, please contact the event organizer.

πŸ’¬ Any questions? Please reach out to your Event Organiser directly.

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