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Booker: Creating an account

Booker article: Learn how to create and manage your account and password

Anni avatar
Written by Anni
Updated over a week ago

Depending on your event organiser's settings, creating a password lets you manage your bookings and speeds up checkout by automatically filling in details for future bookings.

This article covers:


Creating a password

There are two places where you can create a password:

Booking confirmation page

After completing a booking, you will have the option to create an account on the booking confirmation page:

You will receive a 'Reset password' email. This is intended to send you a means to set a password so that you can log in and observe the bookings you have made.

Booking confirmation email

And in your booking confirmation email via the Set a new password button:

Booking confirmation email with an arrow pointing at the 'Set a new password' button

  1. Selecting Set a new password from either the booking completion page or booking confirmation email will open a new window.

  2. Enter your new password twice, then select Save password & Login:

    Set a new password screen showing the two password fields and the 'Save password & Login' button

πŸ’‘ Your account works across multiple businesses using Bookwhen, so you only need to create it once.


Changing your password

There are two ways you can change your password:

Using the reset password link

If you need to change your password, you can request a reset code using the following link: https://bookwhen.com/password/reset.

Then, enter your email address in the Email address field and select Send reset code:

Retrieve Password screen showing email address and 'Send reset code' button

πŸ’‘ Please note: You must enable Cookies when resetting a password, or an error will appear on the page. For example, "The reset token is invalid. Try requesting a new one, otherwise contact support@bookwhen.com"

β€Œ

'The reset token is invalid. Try requesting a new one, otherwise contact <a href="mailto:support@bookwhen.com" target="_blank" rel="nofollow noopener noreferrer">support@bookwhen.com</a>' message

Via the Customer Portal

To change your password from within the customer portal:

  1. Log in to your account.

  2. Select the person icon πŸ‘€ in the top right-hand corner:

    Customer portal with an arrow pointing at the person icon in the top right-hand corner of the page

  3. Select Account, then Change password:

    Account screen of the customer portal with an arrow pointing at the 'Change password' button


πŸ’‘ Important note about payments and refund

Event organisers handle all payments and refunds. Bookwhen provides the platform for hosting events, but payments are processed through the organiser's personal or business account.

For privacy reasons, the Bookwhen team cannot access these payments. If you have any questions about your booking, please contact the event organiser directly.


πŸ’¬ Any questions? Please reach out to your Event Organiser directly.

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Tags: reset, resetting

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