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Booker: Managing your Passes
Booker: Managing your Passes

Booker article: Learn how to view your purchased passes

Anni avatar
Written by Anni
Updated this week

If your event organiser sells passes and you have purchased one, you can manage them in this section by viewing your active and inactive passes.

This article covers:


Where to find the pass section

To find the pass section within the customer portal:

  1. Log in to your account.

  2. Select Passes from the top right-hand corner.

  3. You can toggle between your Active and Inactive passes:

    Passes tab of the customer portal with an arrow pointing at the 'Active' tab


Active

The active tab shows all of your active passes.

When you select the Details hyperlink next to a pass:

Passes tab with an arrow pointing at the 'Details' hyperlink

You can check the pass information, including:

  • The purchased date

  • How many uses the pass includes

  • How many uses you have remaining and

  • What page/events the pass can be redeemed against:

    Pass details screen showing purchased date, usage information and validity period


Inactive

The Inactive tab displays all of your expired and fully-used passes.

When you select the View details hyperlink next to a pass:

Inactive tab on the passes screen with an arrow pointing at 'View details'

You can check the pass information, including:

  • The purchased date

  • How many uses the pass includes

  • How many uses you had remaining

  • What events you used the pass on

  • What page/events the pass could be redeemed on

  • The date restrictions:

    Inactive pass details showing purchased date, usage information and history, and validity period


๐Ÿ’ฌ Any questions? Please reach out to your Event Organiser directly.

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