If available through your event organiser, you may have the option to purchase a voucher. Vouchers are a great way to gift a class or event to a loved one for occasions such as birthdays, special events, holidays, or even 'just because.'
This article covers:
How to purchase a voucher
If your event organiser sells a pass option, a "Vouchers" tab will appear at the top of their booking page. For example:
Adding a voucher to your basket
To add the voucher to your basket:
Select the Vouchers tab, then Select under the voucher(s) you would like to purchase:
When you are ready to checkout, select View selections or the basket icon:
Review your selections, then select Book now to proceed with the booking:
Enter your email address, then select Continue:
This email address is where you will receive the voucher.
Add any details required by the event organiser:
Select Continue to continue to payment and finalise the booking.
💡 Please note: You can purchase multiple vouchers and tickets at the same time.
The emails you receive
Once you have purchased a voucher, you will receive 2 emails:
Booking confirmation email
This email contains the booking reference, a View booking button and booking information including voucher details:
Voucher email and attached voucher PDF
This email contains the voucher information and PDF file:
PDF example of the voucher:
💡 Once you receive the voucher, you can forward it to your recipient using your preferred method, such as email or printing it.
Redeeming a voucher
Vouchers can be redeemed against tickets, passes, and even the initial payment for memberships. You can also use the voucher in stages, so there's no need to spend the entire value in one booking.
💡 Please note: While you cannot choose how much of the voucher to use in one transaction, any remaining balance will be available for use in future bookings if the voucher value exceeds the cost of your current booking.
There are two ways you can redeem the vouchers:
Via the QR code.
Manually adding the voucher code to the basket.
Using the link on the voucher.
Using the QR code on the voucher
Scan the QR code on the voucher (On iPhones, you can do this directly through your camera. On other devices, use a QR code scanner app or your device's browser).
This will take you to the redemption page, where the voucher is automatically applied. From there, you can select the events from the schedule, and the voucher will be applied to your basket.
Manually adding the voucher code
To manually add the voucher code to your basket:
Copy the code from the voucher:
Enter the voucher code in the field in your basket (e.g. GKTGH-69D73-EDYRP):
Select Apply:
Double-check the redeemed amount:
Select the Book now button to continue and complete your booking.
Using the link on the voucher
To use the code on your voucher:
Copy the code underneath the QR code. i.e. https://bookwhen.com/voucher_balance
Paste the link into your browser to access the balance checker.
Enter your voucher code and select Check balance:
You can then view your voucher information, such as the balance remaining and which pages you can redeem the voucher.
Select Apply to basket next to the page you wish to redeem the voucher against:
This will redirect you to the corresponding page, where the code automatically applies to the basket.
Add your tickets to your basket and follow the checkout steps to complete the booking.
Checking your voucher balance
There are two ways to check your voucher balance, depending on whether you purchased the voucher, or received the voucher as a gift:
As the voucher purchaser
If you purchased a voucher, you can view your purchased active/inactive vouchers from within the customer portal.
To do this:
Log in to your account.
Select the Vouchers tab:
Select Details next to the voucher you wish to view:
A screen will appear displaying the voucher code, when it was purchased, and any additional details provided by the event organiser. For example:
Received the voucher as a gift
If you have received a voucher as a gift:
Copy the code on the voucher you received:
Open following link: https://bookwhen.com/voucher_balance.
Add your voucher code into the Voucher code field:
Select the Check balance button:
You can then view your voucher information, such as the balance remaining and which pages you can redeem the voucher.
💬 Any questions? Please reach out to your Event Organiser directly.