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Vouchers workaround

Learn how to sell vouchers and create voucher codes for bookers to redeem if you are on the Lite plan

Anni avatar
Written by Anni
Updated over a week ago

✨ Please note: Discount sets, costs and payments are available on the Lite plan or above. The voucher feature is only available on the Standard plan or above.

There is a workaround to create a voucher-like offer without upgrading to a higher plan.

This article covers:


Vouchers

To create a voucher using the workaround:

  1. Select Packages & Discounts, then Discounts from the left-hand menu on your account.

  2. Select Create a discount set.

  3. Add any relevant details to the set, then select Add a discount code:

    Discount set with an arrow pointing a the 'Add discount code' button

  4. Add the codes, select Fixed amount under Type of discount, the Discount amount and expiry date.

  5. We recommend that you enter "1" under How many times can this code me used? to ensure the discount code can only be used once.

    Discount set with an arrow pointing at the 'How many times can the code be used?' field

  6. Select Add codes to save the code(s) to the set, then Save changes to save the overall set.

  • You can apply discount codes to a pass instead of a ticket and create multiple voucher codes at once by separating them with a comma.

  • To prevent codes from being easily guessed (e.g. VOUCHER1, VOUCHER2), consider using random alphanumeric codes. You can generate these using third-party tools—try searching for a 'random code generator'—and keep a record in a dedicated document.


Creating a voucher entry

Once you have created the code, you can then create an entry specifically for the voucher purchase. To do this:

  1. Open your Scheduling page.

  2. Select Create an entry:

    Scheduling page with arrow pointing at the ‘Create an entry’ button.

  3. Select the Information tab, enter the Name of the entry and a Description to help explain the entry to your customers:

    Entry settings with the name and description fields highlighted

  4. Set the Location as No location, and make the entry a 365-day duration to ensure it sits at the top of your schedule:

    Dates & times tab within the entry settings with the dates and times section highlighted

  5. Select Save to save the duration to the entry.

  6. Select the Tickets & Costs tab and leave the Maximum event size field blank. Then select Create ticket:

    Tickets & Costs tab within the entry settings with an arrow pointing at the 'Create ticket' button

  7. Add the name of the voucher, for example, "£10 Voucher" and a relevant description.

  8. Select Has cost under Pricing, then add the cost in the pricing field.

  9. Once ready, select Save ticket to save the ticket to the entry:

    Ticket setup with an arrow pointing at the 'Save ticket' button

    • You will need to repeat this step for all voucher values.

    • We recommend ensuring you only enable the online payment option to make the voucher sales easier to manage:

      Payment options section with an arrow pointing at the 'Enforce online payment' option

  10. Select the Booking form tab, then Select & reorder fields and use the plus and minus icons to add/remove any relevant booking fields to the entry:

    Booking form tab with the plus and minus icons highlighted

    • Your customers can make multiple bookings on an entry using the same 'booker' email but not the same attendee email. For this reason, we recommend that you remove the attendee email booking form field for this entry and keep only the booker email field.

  11. Select Save form to save the booking form, then Save or Save & Exit to save the entry.


How the voucher entry appears on the public page

If you set the duration as a 365-day entry, it will appear for a year at the top of your schedule on the public page. For example:

Public page with the voucher entry highlighted


How customers purchase the voucher code

To purchase the voucher code, customers will need to visit your public page and select the entry, then the voucher they would like to purchase. Once purchased,

you can email them their code.


Via PayPal or Stripe

You can invite customers to pay a chosen amount by linking to a general 'send money' or 'voucher' function provided by your payment processor (e.g. PayPal, Stripe).

When you receive a payment for a voucher, create a unique discount code for that value (e.g. £15) and share it with the customer to use when booking.

💡 Important note

  • Customers must redeem the full voucher amount in a single purchase, as the system does not store unused credit.

  • If a customer cancels a ticket purchased with a voucher, a new code won't be generated automatically. You may need to issue a new voucher manually, depending on your terms and conditions.


💬 Any questions or feedback? There are two ways to get in touch:

Thank you! 🕺

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