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Emailing your attendees

How to email all attendees of an event at once

Anni avatar
Written by Anni
Updated over a week ago

You can copy your attendees' email addresses and use your own email system or launch your email tool directly from the attendee list.

This article covers:


Finding the email list for an event

To find the email list for an event:

  1. Open the Scheduling page.

  2. Select the entry from your schedule list, then the Attendees button:

    Scheduling page with an arrow pointing at the 'Attendees' button

  3. Select the Options drop-down, then View email list:

    Attendee list with an arrow pointing at the 'View email list' option

  4. Select the Open in your email client button to automatically open a new blank email (BCC) in your default email tool on your device:

    Email list screen with an arrow pointing at the 'Open in your email client' button

  5. Or you can use Copy emails to copy your email list and BCC them into your preferred email tool manually:

    Email list screen with an arrow pointing at the 'Copy emails' button

Gmail example

For example:

"Good afternoon,

I'm afraid that tomorrow's [event] at [location] has been cancelled.

Please get in touch to confirm whether you would prefer a transfer to another class, or a refund, or a voucher to use in the future when booking.

I look forward to hearing from you.

Kind regards"

Event cancellation message example in Google Mail

💡 To note: The View email list option from the attendee list includes email addresses from attendees and bookers.


Exporting email addresses from the Customer List

You can use the Customer list tab to export a list of email addresses. This feature is especially useful if you want to export information for customers who have answered a specific question in a booking form or if you'd like to select customers based on a particular event date they've attended.

To do this:

  1. Select Customers from the left-hand menu on your account.

  2. Add any relevant filters, then select Search to load the results:

    Customers screen with an arrow pointing at the 'Search' button

  3. Once loaded, select the Options drop-down menu, then either View email list or Export customers (CSV):

    Options drop-down menu with the 'View email list' and 'Export customers (CSV)' options highlighted

View email list

If you select View email list, a box will pop up displaying a list of email addresses. You’ll have the option to either Copy emails or Open in your email client (such as Outlook, Gmail, etc.).

Email list screen with the copy emails and open in your email client buttons

Export customers (CSV)

When you select Export customers (CSV), you will receive a download that includes your customers' email addresses. You can open this file in the spreadsheet software of your choosing (Excel, Google Sheets, etc.).


Format options

Depending on the email client you are using, e.g. Outlook, you may need to select different Format options.

For example:

Format options drop-down menu showing the 'Outlook on PC' option highlighted, and a 'Outlook on PC produces an email list separated by semi colons (email; email; etc.) which is suitable for Microsoft Outlook users.


💬 Any questions or feedback? There are two ways to get in touch:

Thank you! 🕺


Tags: email, attendees, list, contacting, contact

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