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Unique attendee emails

Why we ask for unique attendee emails per ticket booked and how to avoid this

Anni avatar
Written by Anni
Updated over a week ago

We require your customers to enter unique email addresses per attendee when checking out, meaning they cannot use the same email for more than one attendee. This is currently in place to allow attendees individual access to their bookings and avoid double bookings.

If you'd like for your customer to be able to book multiple attendees under the same email address, there are a couple of workarounds.

This article covers:


Marking an attendee as a child

You can set up your booking form so that when a customer checks out, they have the option to skip additional email addresses for child attendees.

To do this, select the entry from your scheduling list, then Edit entry:

From here, select the Booking form tab and tick Yes under Will children be attending?:

You also can set this as a 'child-only event', meaning the system automatically marks all attendees as children and won't request attendee email addresses:


Adjusting the Attendee details booking form

You may wish to make the Attendee email optional or remove it altogether.

To do this, select the entry from your scheduling list, then Edit entry:

Select the Booking form tab, then Set mandatory fields:

From here, you can tick/untick any fields you wish to make mandatory or optional:

When finished, select Update and save your changes.

πŸ‘‰ Making it optional means customers can leave the attendee's email address blank.


Removing a booking form field

To remove a field, select Select & reorder fields:

There are columns; Selected and Unselected. You can unselect a field by selecting the minus button (-) next to the field under the Selected column, or you can add it back in using the plus button (+) next to the field under the Unselected column:

πŸ‘‰ This removes the field from the booking form, meaning it won't be visible to customers.


πŸ’¬ Any questions or feedback? There are two ways to get in touch:

Thank you! πŸ•Ί

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Tags: booker, bookers

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