This article covers:
What is a System field?
System fields are predefined fields that are used throughout your account, appearing in bookings, reports, and other areas. While you can change the field title to suit your needs, the type of data collected using these fields cannot be modified.
Currently, there are three types of system fields:
Attendee name: Collects the name of the attendee.
Attendee email: Collects the email address of the attendee.
Child attendee: Identifies whether the attendee is a child (used when booking child-specific events).
These fields help streamline your workflow, reduce manual input, and ensure that important information is always readily available.
With system fields ✅
An entry with system fields
You can identify system fields in your entry setup by the "(System field)" label next to each one.
For example:
A booking with system fields
Using the Attendee name and Attendee email system fields allows you to view attendee names and email addresses under the Attendee details section within each booking:
Their names and email addresses also appear under the event they have booked:
Using system fields makes tracking your customers easier, as the system logs them as attendees instead of 'booking fields'. For example:
Attendee list
They automatically show in your attendance registers under the Name and Email columns:
Bookings tab
And within any reporting, such as a Bookings search:
Without system fields ❌
An entry without system fields
An entry setup without system fields will display the field's name without the "System field" indicator.
For example:
A booking without system fields
If a regular field was used to capture an attendee's details, the booking will display "Name not given" under Attendee details. The booking form fields used to capture their name will appear below this:
"1 person" will appear under the event they have booked, instead of their name and email address:
Attendee list
It's a little more challenging to track your attendees, as they won't automatically appear in your attendance register:
To add the customer name details to the list:
Select the pencil and paper 📝 icon in the top right-hand corner:
Select the fields you'd like to include on the register (e.g., 'Name' and 'Email'), then select Save changes:
The fields will then appear on the register but will not be hyperlinked, as the system has logged them as fields rather than created customer profiles:
Bookings tab
For example:
💡 To note: The fields will appear in your exported CSV file searches alongside your other booking form field questions.
Summary
Setting up your entries with System fields simplifies your experience by automatically capturing key attendee information such as names, emails, and other details directly from the booking process. By using these fields, you can ensure that data is consistently collected and presented in an organised way, making it easier to manage bookings, run reports, and handle customer interactions.
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